General FAQs

How far ahead do I need to book Move In Cleaning services?

Answer
We suggest that you book the needed Move In Cleaning services as soon as you become aware that these services are needed. End Of Lease Cleaning does not require a large amount of notice in most cases, but if you wait too long it may not be possible to schedule the cleaners needed for the job on the day desired. Booking in advance as much as possible will help allow us to provide the services desired when you want them.

What if I am not happy with the results?

Answer
If you are not happy with the cleaning services received simply send an email listing the items you are unsatisfied with, and this complaint email must be sent to us within 36 hours of the services being provided. We will send a team of professional cleaners to clean the items again but we require 1 day advance notice for scheduling purposes.

Will the cleaners dust everything?

Answer
The cleaning technicians will dust all surfaces up to arm's reach that can be easily accessed. Certain items will not be moved, and there are some items and components above arm level that will not be dusted unless specifically requested.

Are knickknacks moved when dusting surfaces?

Answer
No. Our professional technicians will not lift or move items that are delicate or easily broken. These items will be carefully dusted and left in place.

What debris is removed from the home?

Answer
All household garbage and rubbish will be removed and placed in the proper receptacle outside. Unless specific arrangements have been made the cleaners will not remove construction debris, chemicals or other toxic substances, or other types of debris.

Do you dispose of toxic chemicals or other dangerous items?

Answer
No. If the home has toxic chemicals or other items of a dangerous nature then we may not be able to provide cleaning services until these materials are removed and properly disposed of.

Do you clean garages?

Answer
Yes, on request. This service includes dusting, sweeping, and cobweb removal. Additional services for this area can also be arranged.

Do you clean patios?

Answer
Yes, if this service is requested when the appointment is booked.

Can cleaning services be arranged for basements?

Answer
Yes, but you must request these services when you book the appointment for the cleaning.

What if emergency cleaning is needed because of flooding or other unforeseen events?

Answer
End Of Lease Cleaning offers 24/7 emergency professional cleaning services. When you request emergency cleaning services there is no advance notice needed and we will send the needed technicians out as soon as possible.

Does the home or apartment need to be empty?

Answer
For most Move Out Cleaning services the home has been vacated but we also clean furnished properties as well. Furnishings will slow down the process some but can be accommodated. If the property is furnished then the cleaning costs and time required are usually greater because of this fact, and there are some items that will not be moved.

Is advance notice needed?

Answer
We try to accommodate every customer and while advance notice may not always be needed it is advised. Short notice bookings may run into scheduling difficulties which make it impossible to provide the services immediately. Our 24/7 emergency services are the exception but for normal bookings we advise as much advance notice as possible to ensure that the cleaners and equipment will be available when needed.

What if more than 1 cleaner is needed?

Answer
We can arrange for any number of cleaners for your booking. A minimum of 2 cleaners will be sent for every booking and this number will be increased if necessary based on the services required and the size and complexity of the property.

Can other cleaning services be arranged for the same time?

Answer
Yes. If you want additional services you only have to request them when you book the appointment. We will arrange for all of the desired cleaning services to be provided when you make the booking, and schedule any additional equipment or professional cleaners that may be needed.

Do you clean carpets?

Answer
No. Carpets that need to be steam cleaned or dry cleaned require additional arrangements. We can recommend companies for this service but we do not provide steam cleaning or dry cleaning for carpet.

Are window exteriors cleaned?

Answer
Yes but only on request. The inside of the windows will be thoroughly cleaned and streak free but window exteriors are additional. These are only cleaned on request except for certain cleaning packages offered which include window exteriors.

Is rubbish removed from the property?

Answer
Yes, if this service is requested. For an additional charge all garbage and rubbish inside and outside of the property can be removed and disposed of.

Are ceiling fans dusted?

Answer
Only on request except if the service is included in one of the many packages offered. If you request this service when booking the appointment then the cleaners will dust the ceiling fans during the visit.

Will you remove any abandoned property?

Answer
No. The cleaning technicians will remove household garbage and debris, but any abandoned property must be addressed separately. If the tenants abandoned property and left then the client can request that we remove the items as rubbish. We will not move any large, bulky, or heavy items including furniture or electronics, and the technicians will not be responsible for the condition of the items.

What if all the furnishings and household items are abandoned?

Answer
We will remove all of the smaller light items and clean around the items that we will not move. Special arrangements can be made for the complete removal of all the abandoned property but we do not perform furniture removal or heavy lifting. These services must be provided by another company, and we can make recommendations if needed.

Can you provide a dumpster for the rubbish?

Answer
No, but we can advise you on who to contact for this service.

Do I have to provide the cleaning supplies?

Answer
No. Our cleaning technicians will arrive with all of the supplies and equipment needed to perform the requested services.

What cleaning supplies are used?

Answer
Our cleaning technicians will use a range of cleaning products and supplies, all of which are safe and not toxic. These products are friendly to people, animals, and the environment.

Do you remove grout stains?

Answer
Permenent grout stains require professional tile and grout restoration specialists to remove and may sometimes require regrouting, these are not services that we provide. We will only lightly clean your grout manually as part of our service. If you are in need for a specialist we can reccommend a company that specialises in tile and grout restoration.

Are cobwebs removed on the home exterior?

Answer
Only if requested when the initial services are booked.

Is the property outside of the home cleaned as well?

Answer
This can be arranged with advance notice but is not included in most service packages.

Do you clean garages? What about balconies?

Answer
Yes to both questions. We can arrange to clean your garage, basement, patio, or balcony while we are providing other cleaning services or as a stand alone cleaning service. Simply request this when you book the appointment.

What cleaning packages are offered?

Answer
End Of Lease Cleaning offers a variety of cleaning packages specifically designed to meet certain needs and situations. Every cleaning service offered can be ordered separately or a complete package can be chosen or designed to meet your exact needs and preferences.

Do you provide emergency cleaning services?

Answer
Yes. While advance notice is recommended we understand that emergencies happen, and cleaning services may be needed immediately. Our emergency cleaning services are available around the clock, 7 days a week, to meet any emergency needs you have for cleaning technicians.

What is the cost for the Builders Clean service?

Answer
The final cost for the Builders Clean can vary significantly. Our pricing structure is easy to follow because we charge a flat hourly rate per cleaner. This rate is multiplied by the number of cleaners booked and then the total amount of hours required to complete the cleaning services. Some services may require additional equipment fees, and these will be calculated in as well if the equipment is needed for requested services.

What is the hourly rate charged per cleaner?

Answer
We charge a flat rate per hour per cleaner. Every booking will receive a minimum of 2 cleaners and possibly more, depending on the specific project and cleaning services requested.

How long does it take to clean offices?

Answer
The time required for office cleaning can vary significantly, and will depend on the specific size of the offices and their general condition.

How many cleaners will be scheduled?

Answer
We schedule a team with a minimum of 2 professional cleaners, but the actual number will vary depending on the size of the project and any additional services requested. We can arrange for any number of cleaners that you may need.

Do you steam clean carpets?

Answer
Yes we can, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Do you clean window exteriors?

Answer
Yes, but this service must be requested at the time of the booking.

Do you clean window interiors?

Answer
Yes.

Is End Of Lease Cleaning insured?

Answer
Yes, we are fully insured and certified in the cleaning industry.

Do you offer same day services?

Answer
No. We try to accommodate all of our clients but the bookings for our professional cleaners and office cleaning services fill up quickly. Without advance notice we can not guarantee that the cleaners needed will be available and scheduled for your office cleaning project.

How much advance notice is required?

Answer
We advise that you book your office cleaning appointment as soon as possible. This allows us to schedule the number of cleaners needed and ensures that you receive professional services and fantastic results.

Will the cleaners move items on desks?

Answer
No. The cleaners will dust the desks and items but can not be responsible for moving items because breakage or damage may occur.

Is the property exterior cleaned?

Answer
Not unless this service is requested when the booking is made.

Do you clean stores?

Answer
Yes.

Are there any commercial businesses you will not clean?

Answer
In rare circumstances we may not be able to provide services. If a commercial property has special safety considerations, such as numerous toxic chemicals or other dangerous conditions, then we may not be able to provide cleaning services. The initial appointment allows us to determine the types of services needed and whether we can provide these services safely and effectively.

Are the cleaning technicians bonded?

Answer
Yes.

Do you remove grout stains?

Answer
Permanent grout stains require professional tile and grout restoration specialists to remove and may sometimes require regrouting, these are not services that we provide, and might sometimes require equipment that our team do not have available. We will only lightly clean your grout manually as part of our service. If you are in need for a specialist please refer to www.tilecleaners.com.au which is Australia's most popular tile and grout restoration business.

Does the property need to be closed and empty for the cleaning services?

Answer
No. We can provide cleaning services at any time needed, even during the middle of the business day. It is important to note that if the office is open and in operation the time needed to clean may be longer due to this factor.

Can I book daily services?

Answer
Yes. When you book the cleaning services you can choose to have these services performed as frequently as desired. Just specify this in the booking information and we will provide the services with the requested frequency until instructed otherwise.

What if emergency cleaning is needed?

Answer
Sometimes emergency situations happen and cleaning services are needed quickly. Our emergency cleaning service can be reached 24/7, so we are available when you need us. We will get cleaners to the property ASAP to take care of your emergency cleaning needs. No advance notice is needed for emergency cleaning services.

Do you clean homes and apartments or only offices and commercial structures?

Answer
We clean all types of properties. This includes homes, apartments, cottages, hotels, offices, retail structures, and commercial premises.

Are carpets and rugs cleaned?

Answer
The cleaners will vacuum all carpets and rugs. If steam or dry cleaning is needed we can arrange for these services but we do not provide them as part of our general cleaning services.

What is Bond Cleaning?

Answer
The Bond Cleaning packages and services provided by End Of Lease Cleaning are designed to ensure that the bond posted to rent a property is returned when the tenancy ends. We will clean the property from top to bottom, so the landlord or rental agent will be thrilled to provide a good reference and return the bond as long as the property has not been damaged in any way.

What if I want additional cleaning services in addition to the Bond Cleaning package?

Answer
If additional cleaning tasks are desired simply list the additional cleaning services you want when you book the appointment and End Of Lease Cleaning will handle everything. These services will be performed as well as the package services during the scheduled appointment.

How does the Bond Back Guarantee From End Of Lease Cleaning Work?

Answer
We will ensure that the property will meet the cleanliness standards of the landlord or rental agent, and the bond will be returned as long as the property is still in the same physical condition it was received in. We will work with the landlord or rental agent to ensure that your bond is returned unless you request that we stop before we are finished providing the services booked. If your landlord isn’t happy with the clean our team will return quickly to clean any missed items and you will only be charged for the extra time taken to clean, without having to pay the minimum booking charges again. This is only valid if the feedback is made within 24 hours after the clean is complete as items can get dusty and dirty again, so you must ensure that you or your landlord checks the property right after our team has completed their work.

Does the property need to be emptied and vacant before the cleaning starts?

Answer
Typically the Bond Cleaning package is performed after you have vacated the property and the home is empty but this is not always the case. End Of Lease Cleaning will clean the property even if there are still furnishings and household belongings inside, but this will take longer, cost more, and there are items that our technicians will not move.

What happens if my landlord refuses to return my bond?

Answer
If the landlord refuses to return the bond ask for an itemized list of problems. The cleaning technicians from End Of Lease Cleaning will come back and clean the problem items again at no charge so that the landlord is satisfied.

Will the property exterior be cleaned with Bond Cleaning Services?

Answer
The Bond Cleaning package from End Of Lease Cleaning does not offer exterior cleaning as part of the standard services, but this task can be scheduled if you want the exterior cleaned. Simply request these services when you book the appointment.

How can I book a Bond Cleaning package?

Answer
All you have to do is book the desired package or services online. Go to the End Of Lease Cleaning website and use the link to go to Bookings. Request the cleaning services or packages that you want and then book these services for the desired appointment time.

Why does End Of Lease Cleaning offer a discount for online bookings only?

Answer
End Of Lease Cleaning offers a discount for all online bookings because this system is faster, easier, and more convenient for consumers. This method also helps keep the costs lower as well.

How many cleaners can I schedule?

Answer
Any number of cleaning technicians can be scheduled. If you feel that 20 technicians are needed then we can supply this number, but in most cases a much smaller team can get the job done quickly and effectively.

Are Bond Cleaning services and packages just for residential properties?

Answer
No. Commercial properties may also include a bond to ensure that the property is returned clean and in good condition. End Of Lease Cleaning can provide Bond Cleaning services for both residential and commercial properties of all sizes.

Do you clean furnished houses? or only empty ones?

Answer
We clean both empty and furnished houses, but there are some breakable items that we don't move.

How much do you charge?

Answer
Our charges vary depending on the cleaner, location, number of hours and frequency, but they start from $30 per hour, 3 hours minimum.

Do you clean windows?

Answer
We always clean the windows from inside, but the outside area is only done on request.

Do you clean balconies?

Answer
Yes we do.

Do you clean ovens and fridges?

Answer
Yes, we do.

Do you have insurance?

Answer
Yes we do.

End of Lease Cleaning

Do you clean garages?

Answer
We can clean your garage if this service is needed. We will not go through a packed garage and sort your items for you but we can sweep, remove cobwebs, and perform other general cleaning services for this room on request.

Do you clean basements?

Answer
We can provide general cleaning services for basements upon request. This includes dusting, sweeping, and cobweb removal. Additional services can also be arranged on request.

Do you move furniture when cleaning?

Answer
No. Our cleaners do not move furniture, other heavy objects, or items that are fragile and may be broken very easily. These items must be moved before our arrival. Our cleaners will assist when possible if needed in moving small lightweight items that are sturdy and not fragile.

Why will the cleaners be unable to move certain objects?

Answer
Some objects are too heavy or too fragile for our cleaners to deal with. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving them.

Are the cleaners experienced?

Answer
All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.

What if I need a large number of cleaners for a large home or project?

Answer
We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.

When do I have to pay for the services?

Answer
Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.

Is a deposit required?

Answer
Sometimes. The full amount due for the services provided is expected when the services are finished and the cleaning is complete. For some bookings, such as large orders where many cleaners are needed, a deposit may be required depending on the specific circumstances.

Does the home need to be empty for Move In Cleaning?

Answer
No. End Of Lease Cleaning can clean homes and commercial buildings which are furnished as well as those that are empty. Furnished homes require a longer cleaning time and the cost is more because of the furnishings, and there are some objects that our cleaners will not touch due to value or fragility issues.

Do you steam clean carpets?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Will the cleaners help me move furniture?

Answer
No. Whenever possible the cleaning technicians will assist with light objects that are not fragile, but they can not be held responsible for any furniture moved because damage may occur. Heavy furniture will not be moved at all because of the potential for damage and injury involved. Please note that our insurance only covers our cleaning work and does not cover any items that might be broken or damage while moving them around.

Do you offer a guarantee?

Answer
Yes, we have a 100% Satisfaction Guarantee for our cleaning services.

Who provides the cleaning supplies?

Answer
End Of Lease Cleaning will provide all of the cleaning supplies and equipment needed for the requested services. These supplies are added to the cost of the service.

Are the cleaning products used environmentally friendly?

Answer
Yes. All of the products used for cleaning are safe, non toxic, and friendly to the environment.

Do you provide an estimate for your services?

Answer
Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.

Is the company insured?

Answer
Yes, End Of Lease Cleaning is fully insured.

Does a home have to be empty to be cleaned?

Answer
No. We clean furnished homes as well but there are certain items that we will not move because they are fragile or breakable. Homes that are furnished usually take longer to clean so they will cost more in most cases. Please note that our insurance only covers our cleaning work and does not cover any damage that might happen to your furniture while moving it around. We are not to be held liable for any damage caused to your furniture while moving it for cleaning.

How many cleaners will be sent to my home?

Answer
Most jobs involve a team of 1-3 cleaners but arrangements can be made if more cleaners are needed. If you want a specific number of cleaners then please put that in your notes when making the booking and we will try our best to organize that for your booking.

How long will it take to clean my home?

Answer
The time required will depend on the size of your home and the condition of the property.

How much advance notice is needed to book cleaning services?

Answer
We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.

Are all End Of Lease cleaners insured?

Answer
Yes, all our cleaners are insured. However the insurance only covers the cleaning work and does not cover any damage or breakage that might occur to your furniture while moving it.

Do you offer a bond back guarantee?

Answer
Yes. We guarantee that our cleaning services are done up to real estate standards to help you get your bond back. In any case, we will help you get your bond returned after our services unless the job was not completed for some reason, such as client request or demand. Our cleaning is done to a standard to help ensure that your deposit is returned unless the property has sustained damage during your tenancy. Our guarantee only covers the cleanliness and does not cover any damage sustained. Since this service is charged by time, if your landlord isn’t happy with the clean our team will return quickly to clean any missed items and you will only be charged for the extra time taken to clean, without having to pay the minimum booking charges again. Any work that is charged a set amount per item like steam cleaning or oven cleaning will not be charged any extra amounts when addressing the complaint. This guarantee is only valid when the complaint is made within 48 hours after the clean is complete as items can get dusty and dirty again very quickly. It is your responsibility to ensure that your landlord checks the property quickly after our team has completed their work.

What if the landlord or agent complains about the cleaning performed?

Answer
If there are complaints regarding the cleaning, our cleaners can return to the premises and clean the items requested at no additional charge, as long as the invoice has been fully paid on time. You simply send us an email which lists the items that need to be cleaned again, and this requires 1 day advance notice to schedule the cleaners. Any complaint must be made within 36 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 36 hours of the cleaning services being provided.

Do you provide carpet cleaning?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Do you clean bathroom and kitchen tiles?

Answer
We clean tiles in the bathroom and kitchen with all services but this is a light cleaning not a professional restoration clean. If you have tiles that are in bad condition or has become discoloured or stained that you want restored then you need to let us know this in advance because these problems require professional tile and grout cleaning that needs to be organised with a specialised team, this service is also charged per m2. Tile and Grout cleaning is a specialised service that requires specialised equipment and experience and is not part of the end of lease cleaning services. If you require tile and grout cleaning services please book it as a separate service.

Do you clean balconies?

Answer
Yes.

Do you provide window cleaning?

Answer
Window interiors are always cleaned but the exterior of the windows are done only on request.

Do you clean refrigerators and stoves?

Answer
Yes.

Do you clean wooden floors?

Answer
Wooden floors are swept and mopped as a standard part of our cleaning services. If polishing or waxing is desired then we can reccommend the right company for waxing and polishing your wooden floors

Are exterior cobwebs removed?

Answer
Exterior cobwebs can be removed upon request. This service must be requested in advance when the appointment is scheduled. Interior cobwebs are removed as part of the general cleaning services.

Are there any special preparations needed before the cleaners arrive?

Answer
Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.

Move In Cleaning

Do you clean garages?

Answer
We can clean your garage if this service is needed. We will not go through a packed garage and sort your items for you but we can sweep, remove cobwebs, and perform other general cleaning services for this room on request.

Do you clean basements?

Answer
We can provide general cleaning services for basements upon request. This includes dusting, sweeping, and cobweb removal. Additional services can also be arranged on request.

Do you move furniture when cleaning?

Answer
No. Our cleaners do not move furniture, other heavy objects, or items that are fragile and may be broken very easily. These items must be moved before our arrival. Our cleaners will assist when possible if needed in moving small lightweight items that are sturdy and not fragile.

Why will the cleaners be unable to move certain objects?

Answer
Some objects are too heavy or too fragile for our cleaners to deal with. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving them.

Are the cleaners experienced?

Answer
All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.

What if I need a large number of cleaners for a large home or project?

Answer
We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.

When do I have to pay for the services?

Answer
Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.

Is a deposit required?

Answer
Sometimes. The full amount due for the services provided is expected when the services are finished and the cleaning is complete. For some bookings, such as large orders where many cleaners are needed, a deposit may be required depending on the specific circumstances.

Does the home need to be empty for Move In Cleaning?

Answer
No. End Of Lease Cleaning can clean homes and commercial buildings which are furnished as well as those that are empty. Furnished homes require a longer cleaning time and the cost is more because of the furnishings, and there are some objects that our cleaners will not touch due to value or fragility issues.

How many cleaners are needed?

Answer
Every Move In Cleaning booking is different. The number of cleaners needed will depend on the size of your home, whether it is empty or furnished, and the general condition of the property. We can provide any number of professional cleaners required so we can handle any job no matter how large or small it may be.

How long does Move In Cleaning take?

Answer
The time required for End Of Lease Cleaning to provide Move In Cleaning services can vary widely. The exact time spent will depend on the size and complexity of your home, as well as the general condition present when the cleaners arrive for the scheduled appointment.

Do you steam clean carpets?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Will the cleaners help me move furniture?

Answer
No. Whenever possible the cleaning technicians will assist with light objects that are not fragile, but they can not be held responsible for any furniture moved because damage may occur. Heavy furniture will not be moved at all because of the potential for damage and injury involved. Please note that our insurance only covers our cleaning work and does not cover any items that might be broken or damage while moving them around.

Do you offer a guarantee?

Answer
Yes, we have a 100% Satisfaction Guarantee for our cleaning services.

Who provides the cleaning supplies?

Answer
End Of Lease Cleaning will provide all of the cleaning supplies and equipment needed for the requested services. These supplies are added to the cost of the service.

Are the cleaning products used environmentally friendly?

Answer
Yes. All of the products used for cleaning are safe, non toxic, and friendly to the environment.

Do you provide an estimate for your services?

Answer
Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.

Does a home have to be empty to be cleaned?

Answer
No. We clean furnished homes as well but there are certain items that we will not move because they are fragile or breakable. Homes that are furnished usually take longer to clean so they will cost more in most cases. Please note that our insurance only covers our cleaning work and does not cover any damage that might happen to your furniture while moving it around. We are not to be held liable for any damage caused to your furniture while moving it for cleaning.

How many cleaners will be sent to my home?

Answer
Most jobs involve a team of 1-3 cleaners but arrangements can be made if more cleaners are needed. If you want a specific number of cleaners then please put that in your notes when making the booking and we will try our best to organize that for your booking.

How long will it take to clean my home?

Answer
The time required will depend on the size of your home and the condition of the property.

How much advance notice is needed to book cleaning services?

Answer
We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.

Are all End Of Lease cleaners insured?

Answer
Yes, all our cleaners are insured. However the insurance only covers the cleaning work and does not cover any damage or breakage that might occur to your furniture while moving it.

Do you provide carpet cleaning?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Do you clean bathroom and kitchen tiles?

Answer
We clean tiles in the bathroom and kitchen with all services but this is a light cleaning not a professional restoration clean. If you have tiles that are in bad condition or has become discoloured or stained that you want restored then you need to let us know this in advance because these problems require professional tile and grout cleaning that needs to be organised with a specialised team, this service is also charged per m2. Tile and Grout cleaning is a specialised service that requires specialised equipment and experience and is not part of the end of lease cleaning services. If you require tile and grout cleaning services please book it as a separate service.

Do you clean balconies?

Answer
Yes.

Do you provide window cleaning?

Answer
Window interiors are always cleaned but the exterior of the windows are done only on request.

Do you clean refrigerators and stoves?

Answer
Yes.

Do you clean wooden floors?

Answer
Wooden floors are swept and mopped as a standard part of our cleaning services. If polishing or waxing is desired then we can reccommend the right company for waxing and polishing your wooden floors

Are exterior cobwebs removed?

Answer
Exterior cobwebs can be removed upon request. This service must be requested in advance when the appointment is scheduled. Interior cobwebs are removed as part of the general cleaning services.

Are there any special preparations needed before the cleaners arrive?

Answer
Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.

Move Out Cleaning

Do you clean garages?

Answer
We can clean your garage if this service is needed. We will not go through a packed garage and sort your items for you but we can sweep, remove cobwebs, and perform other general cleaning services for this room on request.

Do you clean basements?

Answer
We can provide general cleaning services for basements upon request. This includes dusting, sweeping, and cobweb removal. Additional services can also be arranged on request.

Do you move furniture when cleaning?

Answer
No. Our cleaners do not move furniture, other heavy objects, or items that are fragile and may be broken very easily. These items must be moved before our arrival. Our cleaners will assist when possible if needed in moving small lightweight items that are sturdy and not fragile.

Why will the cleaners be unable to move certain objects?

Answer
Some objects are too heavy or too fragile for our cleaners to deal with. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving them.

Are the cleaners experienced?

Answer
All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.

What if I need a large number of cleaners for a large home or project?

Answer
We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.

When do I have to pay for the services?

Answer
Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.

Is a deposit required?

Answer
Sometimes. The full amount due for the services provided is expected when the services are finished and the cleaning is complete. For some bookings, such as large orders where many cleaners are needed, a deposit may be required depending on the specific circumstances.

Does the home need to be empty for Move In Cleaning?

Answer
No. End Of Lease Cleaning can clean homes and commercial buildings which are furnished as well as those that are empty. Furnished homes require a longer cleaning time and the cost is more because of the furnishings, and there are some objects that our cleaners will not touch due to value or fragility issues.

Do you steam clean carpets?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Will the cleaners help me move furniture?

Answer
No. Whenever possible the cleaning technicians will assist with light objects that are not fragile, but they can not be held responsible for any furniture moved because damage may occur. Heavy furniture will not be moved at all because of the potential for damage and injury involved. Please note that our insurance only covers our cleaning work and does not cover any items that might be broken or damage while moving them around.

Do you offer a guarantee?

Answer
Yes, we have a 100% Satisfaction Guarantee for our cleaning services.

Who provides the cleaning supplies?

Answer
End Of Lease Cleaning will provide all of the cleaning supplies and equipment needed for the requested services. These supplies are added to the cost of the service.

Are the cleaning products used environmentally friendly?

Answer
Yes. All of the products used for cleaning are safe, non toxic, and friendly to the environment.

Do you provide an estimate for your services?

Answer
Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.

Does a home have to be empty to be cleaned?

Answer
No. We clean furnished homes as well but there are certain items that we will not move because they are fragile or breakable. Homes that are furnished usually take longer to clean so they will cost more in most cases. Please note that our insurance only covers our cleaning work and does not cover any damage that might happen to your furniture while moving it around. We are not to be held liable for any damage caused to your furniture while moving it for cleaning.

How many cleaners will be sent to my home?

Answer
Most jobs involve a team of 1-3 cleaners but arrangements can be made if more cleaners are needed. If you want a specific number of cleaners then please put that in your notes when making the booking and we will try our best to organize that for your booking.

How long will it take to clean my home?

Answer
The time required will depend on the size of your home and the condition of the property.

How much advance notice is needed to book cleaning services?

Answer
We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.

Are all End Of Lease cleaners insured?

Answer
Yes, all our cleaners are insured. However the insurance only covers the cleaning work and does not cover any damage or breakage that might occur to your furniture while moving it.

Do you offer a bond back guarantee?

Answer
Yes. We guarantee that our cleaning services are done up to real estate standards to help you get your bond back. In any case, we will help you get your bond returned after our services unless the job was not completed for some reason, such as client request or demand. Our cleaning is done to a standard to help ensure that your deposit is returned unless the property has sustained damage during your tenancy. Our guarantee only covers the cleanliness and does not cover any damage sustained. Since this service is charged by time, if your landlord isn’t happy with the clean our team will return quickly to clean any missed items and you will only be charged for the extra time taken to clean, without having to pay the minimum booking charges again. Any work that is charged a set amount per item like steam cleaning or oven cleaning will not be charged any extra amounts when addressing the complaint. This guarantee is only valid when the complaint is made within 48 hours after the clean is complete as items can get dusty and dirty again very quickly. It is your responsibility to ensure that your landlord checks the property quickly after our team has completed their work.

What if the landlord or agent complains about the cleaning performed?

Answer
If there are complaints regarding the cleaning, our cleaners can return to the premises and clean the items requested at no additional charge, as long as the invoice has been fully paid on time. You simply send us an email which lists the items that need to be cleaned again, and this requires 1 day advance notice to schedule the cleaners. Any complaint must be made within 36 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 36 hours of the cleaning services being provided.

Do you provide carpet cleaning?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Do you clean bathroom and kitchen tiles?

Answer
We clean tiles in the bathroom and kitchen with all services but this is a light cleaning not a professional restoration clean. If you have tiles that are in bad condition or has become discoloured or stained that you want restored then you need to let us know this in advance because these problems require professional tile and grout cleaning that needs to be organised with a specialised team, this service is also charged per m2. Tile and Grout cleaning is a specialised service that requires specialised equipment and experience and is not part of the end of lease cleaning services. If you require tile and grout cleaning services please book it as a separate service.

Do you clean balconies?

Answer
Yes.

Do you provide window cleaning?

Answer
Window interiors are always cleaned but the exterior of the windows are done only on request.

Do you clean refrigerators and stoves?

Answer
Yes.

Do you clean wooden floors?

Answer
Wooden floors are swept and mopped as a standard part of our cleaning services. If polishing or waxing is desired then we can reccommend the right company for waxing and polishing your wooden floors

Are exterior cobwebs removed?

Answer
Exterior cobwebs can be removed upon request. This service must be requested in advance when the appointment is scheduled. Interior cobwebs are removed as part of the general cleaning services.

Are there any special preparations needed before the cleaners arrive?

Answer
Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.

Bond Cleaning

Do you clean garages?

Answer
We can clean your garage if this service is needed. We will not go through a packed garage and sort your items for you but we can sweep, remove cobwebs, and perform other general cleaning services for this room on request.

Do you clean basements?

Answer
We can provide general cleaning services for basements upon request. This includes dusting, sweeping, and cobweb removal. Additional services can also be arranged on request.

Do you move furniture when cleaning?

Answer
No. Our cleaners do not move furniture, other heavy objects, or items that are fragile and may be broken very easily. These items must be moved before our arrival. Our cleaners will assist when possible if needed in moving small lightweight items that are sturdy and not fragile.

Why will the cleaners be unable to move certain objects?

Answer
Some objects are too heavy or too fragile for our cleaners to deal with. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving them.

Are the cleaners experienced?

Answer
All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.

What if I need a large number of cleaners for a large home or project?

Answer
We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.

When do I have to pay for the services?

Answer
Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.

Is a deposit required?

Answer
Sometimes. The full amount due for the services provided is expected when the services are finished and the cleaning is complete. For some bookings, such as large orders where many cleaners are needed, a deposit may be required depending on the specific circumstances.

Does the home need to be empty for Move In Cleaning?

Answer
No. End Of Lease Cleaning can clean homes and commercial buildings which are furnished as well as those that are empty. Furnished homes require a longer cleaning time and the cost is more because of the furnishings, and there are some objects that our cleaners will not touch due to value or fragility issues.

Do you steam clean carpets?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Will the cleaners help me move furniture?

Answer
No. Whenever possible the cleaning technicians will assist with light objects that are not fragile, but they can not be held responsible for any furniture moved because damage may occur. Heavy furniture will not be moved at all because of the potential for damage and injury involved. Please note that our insurance only covers our cleaning work and does not cover any items that might be broken or damage while moving them around.

Do you offer a guarantee?

Answer
Yes, we have a 100% Satisfaction Guarantee for our cleaning services.

Who provides the cleaning supplies?

Answer
End Of Lease Cleaning will provide all of the cleaning supplies and equipment needed for the requested services. These supplies are added to the cost of the service.

Are the cleaning products used environmentally friendly?

Answer
Yes. All of the products used for cleaning are safe, non toxic, and friendly to the environment.

Do you provide an estimate for your services?

Answer
Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.

Is the company insured?

Answer
Yes, End Of Lease Cleaning is fully insured.

Does a home have to be empty to be cleaned?

Answer
No. We clean furnished homes as well but there are certain items that we will not move because they are fragile or breakable. Homes that are furnished usually take longer to clean so they will cost more in most cases. Please note that our insurance only covers our cleaning work and does not cover any damage that might happen to your furniture while moving it around. We are not to be held liable for any damage caused to your furniture while moving it for cleaning.

How many cleaners will be sent to my home?

Answer
Most jobs involve a team of 1-3 cleaners but arrangements can be made if more cleaners are needed. If you want a specific number of cleaners then please put that in your notes when making the booking and we will try our best to organize that for your booking.

How long will it take to clean my home?

Answer
The time required will depend on the size of your home and the condition of the property.

How much advance notice is needed to book cleaning services?

Answer
We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.

Are all End Of Lease cleaners insured?

Answer
Yes, all our cleaners are insured. However the insurance only covers the cleaning work and does not cover any damage or breakage that might occur to your furniture while moving it.

Do you offer a bond back guarantee?

Answer
Yes. We guarantee that our cleaning services are done up to real estate standards to help you get your bond back. In any case, we will help you get your bond returned after our services unless the job was not completed for some reason, such as client request or demand. Our cleaning is done to a standard to help ensure that your deposit is returned unless the property has sustained damage during your tenancy. Our guarantee only covers the cleanliness and does not cover any damage sustained. Since this service is charged by time, if your landlord isn’t happy with the clean our team will return quickly to clean any missed items and you will only be charged for the extra time taken to clean, without having to pay the minimum booking charges again. Any work that is charged a set amount per item like steam cleaning or oven cleaning will not be charged any extra amounts when addressing the complaint. This guarantee is only valid when the complaint is made within 48 hours after the clean is complete as items can get dusty and dirty again very quickly. It is your responsibility to ensure that your landlord checks the property quickly after our team has completed their work.

What if the landlord or agent complains about the cleaning performed?

Answer
If there are complaints regarding the cleaning, our cleaners can return to the premises and clean the items requested at no additional charge, as long as the invoice has been fully paid on time. You simply send us an email which lists the items that need to be cleaned again, and this requires 1 day advance notice to schedule the cleaners. Any complaint must be made within 36 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 36 hours of the cleaning services being provided.

Do you provide carpet cleaning?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Do you clean bathroom and kitchen tiles?

Answer
We clean tiles in the bathroom and kitchen with all services but this is a light cleaning not a professional restoration clean. If you have tiles that are in bad condition or has become discoloured or stained that you want restored then you need to let us know this in advance because these problems require professional tile and grout cleaning that needs to be organised with a specialised team, this service is also charged per m2. Tile and Grout cleaning is a specialised service that requires specialised equipment and experience and is not part of the end of lease cleaning services. If you require tile and grout cleaning services please book it as a separate service.

Do you clean balconies?

Answer
Yes.

Do you provide window cleaning?

Answer
Window interiors are always cleaned but the exterior of the windows are done only on request.

Do you clean refrigerators and stoves?

Answer
Yes.

Do you clean wooden floors?

Answer
Wooden floors are swept and mopped as a standard part of our cleaning services. If polishing or waxing is desired then we can reccommend the right company for waxing and polishing your wooden floors

Are exterior cobwebs removed?

Answer
Exterior cobwebs can be removed upon request. This service must be requested in advance when the appointment is scheduled. Interior cobwebs are removed as part of the general cleaning services.

Are there any special preparations needed before the cleaners arrive?

Answer
Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.

Spring Cleaning

How many cleaners will I need?

Answer
The number of cleaners needed for a property will depend on many factors. The size of the property, the scope of the cleaning services requested, and any special tasks needed will be used to figure the optimal number of cleaners that will be needed to take care of the project quickly and professionally.

Does End Of Lease Cleaning have insurance?

Answer
Yes. End Of Lease Cleaning has all of the required and recommended insurance coverage for the industry.

Does the property have to be emptied before cleaning?

Answer
No. Our cleaning technicians can clean properties that are furnished, as well as those which are empty. Furnishings will normally require more time for the cleaning services and furnished homes or properties will normally take longer to clean thoroughly.

Why is advance notice required?

Answer
End Of Lease Cleaning recommends booking the needed cleaning services as soon as possible. This will ensure that appropriate scheduling of the technicians and any needed equipment can be done. Emergency cleaning services are always available and do not require advance notice.

Why is there a 2 hour minimum for Spring Cleaning services?

Answer
Our Spring Cleaning package involves cleaning your property completely, and this requires a significant amount of time. Even smaller homes and apartments will take a minimum of 2 hours for the standard listed services when a team of 2 cleaners is used.

What if I am not satisfied with the services provided?

Answer
End Of Lease Cleaning offers a satisfaction guarantee. If any item is not cleaned to the customer standards then we will clean it again at no charge. For the guarantee to be valid a list of the items that need to be cleaned again must be sent to us via email within 36 hours of the services being provided. 1 Day notice is required so the appointment for cleaning the items again can be scheduled.

Will the cleaning technicians from End Of Lease Cleaning move furniture?

Answer
No. Our cleaning technicians can not be responsible for moving furniture or items that could be broken. If possible the technicians will assist with light items but they can not be responsible for the outcome.

Why will not the cleaners move knickknacks when dusting?

Answer
Knickknacks and other items that can easily be broken will not be moved by the cleaning technicians. This is also true of electronic equipment.

How much does the Spring Cleaning package cost?

Answer
The cost of the Spring Cleaning package will depend on several things. The number of cleaning technicians needed, the time spent providing the services, and any additional services requested are all included in the final cost of the package.

Will the carpets be steam cleaned?

Answer
Not as part of the standard service. The technicians will vacuum and edge carpets but we do not steam clean carpets. If you want your carpets steam cleaned then please ensure you include this in your booking so we can organize the steam cleaning for you with one of our teams that specialises in steam cleaning.

Does End Of Lease Cleaning supply all of the supplies and equipment needed?

Answer
Yes. You will not have to provide anything, the cleaners will bring all of the equipment and supplies needed for the services and packages requested.

Can garages be cleaned?

Answer
Yes, if this service is requested.

What if I want my basement cleaned?

Answer
End Of Lease Cleaning can provide basement cleaning on request. This must be requested when the appointment is booked.

Where is the household rubbish taken?

Answer
Household rubbish removed by the cleaners will be placed outside in the receptacle provided by the client.

Do the Spring Cleaning services include the home exterior?

Answer
The standard list of services in the Spring Cleaning package only covers the home interior. The exterior of the home can be cleaned if this service is requested as an additional service.

Are all exterior windows cleaned?

Answer
No. Window exteriors can be cleaned as an additional service but you must request this service when you book the appointment.

How often is Spring Cleaning needed?

Answer
End Of Lease Cleaning can provide Spring Cleaning services as often as you feel these are needed. Most properties should be done 1 or 2 times a year at a minimum.

Can End Of Lease Cleaning handle large properties?

Answer
Yes. We can arrange for any number of cleaning technicians so we can handle even the largest commercial properties.

Do commercial and retail properties need Spring Cleaning services?

Answer
Yes. Every property benefits from being thoroughly cleaned once or twice a year. Our Spring Cleaning services are designed to get areas that general daily cleaning often misses or overlooks. These services also deep clean surfaces and rooms, leaving your property in perfect shape.

Are Emergency cleaning services available?

Answer
Yes. We understand that emergencies happen at inconvenient times, like the middle of the night or on weekends. Our emergency cleaning services are available around the clock every day of the year.

Can I arrange for periodic cleaning services?

Answer
Yes. You book the services that you need when you need them. This means that you decide how often services are received and what services are booked.

Do you clean garages?

Answer
We can clean your garage if this service is needed. We will not go through a packed garage and sort your items for you but we can sweep, remove cobwebs, and perform other general cleaning services for this room on request.

Do you clean basements?

Answer
We can provide general cleaning services for basements upon request. This includes dusting, sweeping, and cobweb removal. Additional services can also be arranged on request.

Do you move furniture when cleaning?

Answer
No. Our cleaners do not move furniture, other heavy objects, or items that are fragile and may be broken very easily. These items must be moved before our arrival. Our cleaners will assist when possible if needed in moving small lightweight items that are sturdy and not fragile.

Why will the cleaners be unable to move certain objects?

Answer
Some objects are too heavy or too fragile for our cleaners to deal with. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving them.

Are the cleaners experienced?

Answer
All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.

What if I need a large number of cleaners for a large home or project?

Answer
We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.

When do I have to pay for the services?

Answer
Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.

Do you steam clean carpets?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Will the cleaners help me move furniture?

Answer
No. Whenever possible the cleaning technicians will assist with light objects that are not fragile, but they can not be held responsible for any furniture moved because damage may occur. Heavy furniture will not be moved at all because of the potential for damage and injury involved. Please note that our insurance only covers our cleaning work and does not cover any items that might be broken or damage while moving them around.

Do you offer a guarantee?

Answer
Yes, we have a 100% Satisfaction Guarantee for our cleaning services.

Who provides the cleaning supplies?

Answer
End Of Lease Cleaning will provide all of the cleaning supplies and equipment needed for the requested services. These supplies are added to the cost of the service.

Are the cleaning products used environmentally friendly?

Answer
Yes. All of the products used for cleaning are safe, non toxic, and friendly to the environment.

Do you provide an estimate for your services?

Answer
Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.

How many cleaners will be sent to my home?

Answer
Most jobs involve a team of 1-3 cleaners but arrangements can be made if more cleaners are needed. If you want a specific number of cleaners then please put that in your notes when making the booking and we will try our best to organize that for your booking.

How long will it take to clean my home?

Answer
The time required will depend on the size of your home and the condition of the property.

How much advance notice is needed to book cleaning services?

Answer
We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.

Are all End Of Lease cleaners insured?

Answer
Yes, all our cleaners are insured. However the insurance only covers the cleaning work and does not cover any damage or breakage that might occur to your furniture while moving it.

Do you provide carpet cleaning?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Do you clean bathroom and kitchen tiles?

Answer
We clean tiles in the bathroom and kitchen with all services but this is a light cleaning not a professional restoration clean. If you have tiles that are in bad condition or has become discoloured or stained that you want restored then you need to let us know this in advance because these problems require professional tile and grout cleaning that needs to be organised with a specialised team, this service is also charged per m2. Tile and Grout cleaning is a specialised service that requires specialised equipment and experience and is not part of the end of lease cleaning services. If you require tile and grout cleaning services please book it as a separate service.

Do you clean balconies?

Answer
Yes.

Do you provide window cleaning?

Answer
Window interiors are always cleaned but the exterior of the windows are done only on request.

Do you clean refrigerators and stoves?

Answer
Yes.

Do you clean wooden floors?

Answer
Wooden floors are swept and mopped as a standard part of our cleaning services. If polishing or waxing is desired then we can reccommend the right company for waxing and polishing your wooden floors

Are exterior cobwebs removed?

Answer
Exterior cobwebs can be removed upon request. This service must be requested in advance when the appointment is scheduled. Interior cobwebs are removed as part of the general cleaning services.

Are there any special preparations needed before the cleaners arrive?

Answer
Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.

Office Cleaning

Do you move furniture when cleaning?

Answer
No. Our cleaners do not move furniture, other heavy objects, or items that are fragile and may be broken very easily. These items must be moved before our arrival. Our cleaners will assist when possible if needed in moving small lightweight items that are sturdy and not fragile.

Why will the cleaners be unable to move certain objects?

Answer
Some objects are too heavy or too fragile for our cleaners to deal with. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving them.

Are the cleaners experienced?

Answer
All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.

What if I need a large number of cleaners for a large home or project?

Answer
We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.

Do you steam clean carpets?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Do you offer a guarantee?

Answer
Yes, we have a 100% Satisfaction Guarantee for our cleaning services.

Do you provide an estimate for your services?

Answer
Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.

Are all End Of Lease cleaners insured?

Answer
Yes, all our cleaners are insured. However the insurance only covers the cleaning work and does not cover any damage or breakage that might occur to your furniture while moving it.

Do you provide carpet cleaning?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Do you provide window cleaning?

Answer
Window interiors are always cleaned but the exterior of the windows are done only on request.

Do you clean wooden floors?

Answer
Wooden floors are swept and mopped as a standard part of our cleaning services. If polishing or waxing is desired then we can reccommend the right company for waxing and polishing your wooden floors

Are there any special preparations needed before the cleaners arrive?

Answer
Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.

Builders Clean

How many cleaners will be used for a property?

Answer
The team of cleaners sent will usually have 1 or 2 professionals, but there may be more if the project is on a large scale. The number of cleaners provided will depend on the scope of the project, and the size and condition of the property. Arrangements can be made for any number of cleaners desired.

Are furnished homes cleaned or only empty structures?

Answer
End Of Lease cleaning can provide services for empty buildings and furnished structures, whether these are homes, offices, factories, or another property type. Furnished properties will generally cost more to clean because additional time is needed because of the furnishings in place.

Does End Of Lease Cleaning have insurance?

Answer
We are fully insured.

Is advance notice required for Builders Clean services? How Much Notice Is Needed?

Answer
Advance notice is required for Builders Clean services. While there is no set amount of advance notice required these services are in high demand so it is not always possible to provide them on short notice. Booking the appointment as early as you possibly can will help guarantee your place on the schedule, and ensure that all of the cleaners and equipment needed is available on the date you need them.

Is there a minimum hour requirement for Builders Clean services? Why?

Answer
Yes. For Builders Clean services we have a 6 hour minimum requirement. This allows our cleaners to ensure that the property is ready to be shown or occupied, and has been thoroughly cleaned. Some properties may require longer and that is not a problem because there is an hourly rate charged so the price can be adjusted for this.

What if there is a complaint about the services provided?

Answer
End Of Lease Cleaning has a very high client satisfaction rate, and we take all client complaints, comments, and feedback very seriously. If you are unhappy about any of the services provided please contact us immediately so the issue can be resolved quickly. All complaints must be made within the first 36 hours after the services were provided or the complaint will not be regarded as valid. This is due to the fact that dust starts to accumulate again as soon as the property is clean and the cleaners leave the location.

Why will not the cleaners move certain items?

Answer
There are some items that our professional cleaners will not move around because they can easily be broken, and furnishings may be heavy. Our cleaners can not be held responsible for any items moved.

Are carpets steam cleaned?

Answer
Carpets and rugs are vacuumed as part of the standard cleaning service. Steam cleaning can be arranged but this is not included in the standard cleaning services that we provide. If you require steam cleaning please ensure you book this when making the booking so we can assign a team that can perform steam cleaning to your job. Not all of our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Is construction debris removed?

Answer
It depends on the type of debris that needs to be removed. Upon request the cleaners will remove any household garbage and debris. Construction debris such as concrete, cement, wood, and other materials are not typically removed. Some construction debris must be specially disposed of and our cleaners can not take responsibility for any debris outside of household rubbish unless special arrangements are made in advance.

Do you provide a dumpster?

Answer
No. If a dumpster is needed for household garbage then this must be arranged by the property owner. We do not provide dumpster receptacles, but we can make recommendations for clients who need this type of service.

Do you provide the necessary equipment and cleaning supplies?

Answer
Do you provide the necessary equipment and cleaning supplies?

Are the cleaners experienced?

Answer
Yes. All of our professional cleaners have been extensively trained, and they all have experience with professional cleaning.

Are windows cleaned with a Builders Clean?

Answer
Yes. The interior windows will be cleaned thoroughly, and this includes dusting the ledge. Window exteriors can be cleaned on request.

What about garages, basements, and patios? Are these cleaned?

Answer
Garages, basements, and patios can be cleaned if requested. This includes sweeping, dusting, and other general cleaning services.

Do you clean blinds?

Answer
Blinds will be dusted thoroughly. If blinds need to be deep cleaned this service is available on request when you book the appointment.

Does the Builders Clean service include the home exterior?

Answer
With our Builders Clean service the entire interior of the home will be ready for showing. If the exterior needs to be cleaned this can be arranged when the appointment is booked as well. The time required for the cleaning will be longer if the home exterior is included, and this means a higher cost.

Are the cleaning supplies used toxic or harmful?

Answer
No. All of the cleaning products and supplies used are environmentally friendly and non toxic. You get the clean property that you want without any harmful residues or toxic chemicals.

Are other cleaning packages offered or just Builders Clean services?

Answer
We offer a number of different packages designed to meet all of the needs of our clients. There are packages for periodic cleaning visits, for specific circumstances and situations, and for specific cleaning services.

Are the cleaners experienced?

Answer
All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.

What if I need a large number of cleaners for a large home or project?

Answer
We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.

When do I have to pay for the services?

Answer
Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.

Is a deposit required?

Answer
Sometimes. The full amount due for the services provided is expected when the services are finished and the cleaning is complete. For some bookings, such as large orders where many cleaners are needed, a deposit may be required depending on the specific circumstances.

Does the home need to be empty for Move In Cleaning?

Answer
No. End Of Lease Cleaning can clean homes and commercial buildings which are furnished as well as those that are empty. Furnished homes require a longer cleaning time and the cost is more because of the furnishings, and there are some objects that our cleaners will not touch due to value or fragility issues.

Do you steam clean carpets?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Will the cleaners help me move furniture?

Answer
No. Whenever possible the cleaning technicians will assist with light objects that are not fragile, but they can not be held responsible for any furniture moved because damage may occur. Heavy furniture will not be moved at all because of the potential for damage and injury involved. Please note that our insurance only covers our cleaning work and does not cover any items that might be broken or damage while moving them around.

Do you offer a guarantee?

Answer
Yes, we have a 100% Satisfaction Guarantee for our cleaning services.

Who provides the cleaning supplies?

Answer
End Of Lease Cleaning will provide all of the cleaning supplies and equipment needed for the requested services. These supplies are added to the cost of the service.

Are the cleaning products used environmentally friendly?

Answer
Yes. All of the products used for cleaning are safe, non toxic, and friendly to the environment.

Do you provide an estimate for your services?

Answer
Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.

Is the company insured?

Answer
Yes, End Of Lease Cleaning is fully insured.

How much advance notice is needed to book cleaning services?

Answer
We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.

Are all End Of Lease cleaners insured?

Answer
Yes, all our cleaners are insured. However the insurance only covers the cleaning work and does not cover any damage or breakage that might occur to your furniture while moving it.

Do you provide carpet cleaning?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Do you clean bathroom and kitchen tiles?

Answer
We clean tiles in the bathroom and kitchen with all services but this is a light cleaning not a professional restoration clean. If you have tiles that are in bad condition or has become discoloured or stained that you want restored then you need to let us know this in advance because these problems require professional tile and grout cleaning that needs to be organised with a specialised team, this service is also charged per m2. Tile and Grout cleaning is a specialised service that requires specialised equipment and experience and is not part of the end of lease cleaning services. If you require tile and grout cleaning services please book it as a separate service.

Do you clean balconies?

Answer
Yes.

Do you provide window cleaning?

Answer
Window interiors are always cleaned but the exterior of the windows are done only on request.

Do you clean refrigerators and stoves?

Answer
Yes.

Do you clean wooden floors?

Answer
Wooden floors are swept and mopped as a standard part of our cleaning services. If polishing or waxing is desired then we can reccommend the right company for waxing and polishing your wooden floors

Are exterior cobwebs removed?

Answer
Exterior cobwebs can be removed upon request. This service must be requested in advance when the appointment is scheduled. Interior cobwebs are removed as part of the general cleaning services.

Are there any special preparations needed before the cleaners arrive?

Answer
Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.