General FAQs

End of Lease Cleaning

Does a home have to be empty to be cleaned?

Answer
No. We clean furnished homes as well but there are certain items that we will not move because they are fragile or breakable. Homes that are furnished usually take longer to clean so they will cost more in most cases. Please note that our insurance only covers our cleaning work and does not cover any damage that might happen to your furniture while moving it around. We are not to be held liable for any damage caused to your furniture while moving it for cleaning.

How many cleaners will be sent to my home?

Answer
Most jobs involve a team of 1-3 cleaners but arrangements can be made if more cleaners are needed. If you want a specific number of cleaners then please put that in your notes when making the booking and we will try our best to organize that for your booking.

How long will it take to clean my home?

Answer
The time required will depend on the size of your home and the condition of the property.

How much advance notice is needed to book cleaning services?

Answer
We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.

Are all End Of Lease cleaners insured?

Answer
Yes, all our cleaners are insured. However the insurance only covers the cleaning work and does not cover any damage or breakage that might occur to your furniture while moving it.

Do you offer a bond back guarantee?

Answer
Yes. We guarantee that our cleaning services are done up to real estate standards to help you get your bond back. In any case, we will help you get your bond returned after our services unless the job was not completed for some reason, such as client request or demand. Our cleaning is done to a standard to help ensure that your deposit is returned unless the property has sustained damage during your tenancy. Our guarantee only covers the cleanliness and does not cover any damage sustained. Since this service is charged by time, if your landlord isn’t happy with the clean our team will return quickly to clean any missed items and you will only be charged for the extra time taken to clean, without having to pay the minimum booking charges again. Any work that is charged a set amount per item like steam cleaning or oven cleaning will not be charged any extra amounts when addressing the complaint. This guarantee is only valid when the complaint is made within 48 hours after the clean is complete as items can get dusty and dirty again very quickly. It is your responsibility to ensure that your landlord checks the property quickly after our team has completed their work.

What if the landlord or agent complains about the cleaning performed?

Answer
If there are complaints regarding the cleaning, our cleaners can return to the premises and clean the items requested at no additional charge, as long as the invoice has been fully paid on time. You simply send us an email which lists the items that need to be cleaned again, and this requires 1 day advance notice to schedule the cleaners. Any complaint must be made within 36 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 36 hours of the cleaning services being provided.

Do you provide carpet cleaning?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Do you clean bathroom and kitchen tiles?

Answer
We clean tiles in the bathroom and kitchen with all services but this is a light cleaning not a professional restoration clean. If you have tiles that are in bad condition or has become discoloured or stained that you want restored then you need to let us know this in advance because these problems require professional tile and grout cleaning that needs to be organised with a specialised team, this service is also charged per m2. Tile and Grout cleaning is a specialised service that requires specialised equipment and experience and is not part of the end of lease cleaning services. If you require tile and grout cleaning services please book it as a separate service.

Do you clean balconies?

Answer
Yes.

Do you provide window cleaning?

Answer
Window interiors are always cleaned but the exterior of the windows are done only on request.

Do you clean refrigerators and stoves?

Answer
Yes.

Do you clean wooden floors?

Answer
Wooden floors are swept and mopped as a standard part of our cleaning services. If polishing or waxing is desired then we can reccommend the right company for waxing and polishing your wooden floors

Are exterior cobwebs removed?

Answer
Exterior cobwebs can be removed upon request. This service must be requested in advance when the appointment is scheduled. Interior cobwebs are removed as part of the general cleaning services.

Are there any special preparations needed before the cleaners arrive?

Answer
Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.

Do you clean garages?

Answer
We can clean your garage if this service is needed. We will not go through a packed garage and sort your items for you but we can sweep, remove cobwebs, and perform other general cleaning services for this room on request.

Do you clean basements?

Answer
We can provide general cleaning services for basements upon request. This includes dusting, sweeping, and cobweb removal. Additional services can also be arranged on request.

Do you move furniture when cleaning?

Answer
No. Our cleaners do not move furniture, other heavy objects, or items that are fragile and may be broken very easily. These items must be moved before our arrival. Our cleaners will assist when possible if needed in moving small lightweight items that are sturdy and not fragile.

Why will the cleaners be unable to move certain objects?

Answer
Some objects are too heavy or too fragile for our cleaners to deal with. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving them.

Are the cleaners experienced?

Answer
All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.

What if I need a large number of cleaners for a large home or project?

Answer
We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.

When do I have to pay for the services?

Answer
Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.

Is a deposit required?

Answer
Sometimes. The full amount due for the services provided is expected when the services are finished and the cleaning is complete. For some bookings, such as large orders where many cleaners are needed, a deposit may be required depending on the specific circumstances.

Does the home need to be empty for Move In Cleaning?

Answer
No. End Of Lease Cleaning can clean homes and commercial buildings which are furnished as well as those that are empty. Furnished homes require a longer cleaning time and the cost is more because of the furnishings, and there are some objects that our cleaners will not touch due to value or fragility issues.

Do you steam clean carpets?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Will the cleaners help me move furniture?

Answer
No. Whenever possible the cleaning technicians will assist with light objects that are not fragile, but they can not be held responsible for any furniture moved because damage may occur. Heavy furniture will not be moved at all because of the potential for damage and injury involved. Please note that our insurance only covers our cleaning work and does not cover any items that might be broken or damage while moving them around.

Do you offer a guarantee?

Answer
Yes, we have a 100% Satisfaction Guarantee for our cleaning services.

Who provides the cleaning supplies?

Answer
End Of Lease Cleaning will provide all of the cleaning supplies and equipment needed for the requested services. These supplies are added to the cost of the service.

Are the cleaning products used environmentally friendly?

Answer
Yes. All of the products used for cleaning are safe, non toxic, and friendly to the environment.

Do you provide an estimate for your services?

Answer
Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.

Is the company insured?

Answer
Yes, End Of Lease Cleaning is fully insured.

Move In Cleaning

Does a home have to be empty to be cleaned?

Answer
No. We clean furnished homes as well but there are certain items that we will not move because they are fragile or breakable. Homes that are furnished usually take longer to clean so they will cost more in most cases. Please note that our insurance only covers our cleaning work and does not cover any damage that might happen to your furniture while moving it around. We are not to be held liable for any damage caused to your furniture while moving it for cleaning.

How many cleaners will be sent to my home?

Answer
Most jobs involve a team of 1-3 cleaners but arrangements can be made if more cleaners are needed. If you want a specific number of cleaners then please put that in your notes when making the booking and we will try our best to organize that for your booking.

Are all End Of Lease cleaners insured?

Answer
Yes, all our cleaners are insured. However the insurance only covers the cleaning work and does not cover any damage or breakage that might occur to your furniture while moving it.

Do you provide carpet cleaning?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Do you clean bathroom and kitchen tiles?

Answer
We clean tiles in the bathroom and kitchen with all services but this is a light cleaning not a professional restoration clean. If you have tiles that are in bad condition or has become discoloured or stained that you want restored then you need to let us know this in advance because these problems require professional tile and grout cleaning that needs to be organised with a specialised team, this service is also charged per m2. Tile and Grout cleaning is a specialised service that requires specialised equipment and experience and is not part of the end of lease cleaning services. If you require tile and grout cleaning services please book it as a separate service.

Do you provide window cleaning?

Answer
Window interiors are always cleaned but the exterior of the windows are done only on request.

Do you clean refrigerators and stoves?

Answer
Yes.

Do you clean wooden floors?

Answer
Wooden floors are swept and mopped as a standard part of our cleaning services. If polishing or waxing is desired then we can reccommend the right company for waxing and polishing your wooden floors

How long will it take to clean my home?

Answer
The time required will depend on the size of your home and the condition of the property.

How much advance notice is needed to book cleaning services?

Answer
We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.

Do you clean balconies?

Answer
Yes.

Are exterior cobwebs removed?

Answer
Exterior cobwebs can be removed upon request. This service must be requested in advance when the appointment is scheduled. Interior cobwebs are removed as part of the general cleaning services.

Are there any special preparations needed before the cleaners arrive?

Answer
Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.

Do you clean garages?

Answer
We can clean your garage if this service is needed. We will not go through a packed garage and sort your items for you but we can sweep, remove cobwebs, and perform other general cleaning services for this room on request.

Do you clean basements?

Answer
We can provide general cleaning services for basements upon request. This includes dusting, sweeping, and cobweb removal. Additional services can also be arranged on request.

Do you move furniture when cleaning?

Answer
No. Our cleaners do not move furniture, other heavy objects, or items that are fragile and may be broken very easily. These items must be moved before our arrival. Our cleaners will assist when possible if needed in moving small lightweight items that are sturdy and not fragile.

Why will the cleaners be unable to move certain objects?

Answer
Some objects are too heavy or too fragile for our cleaners to deal with. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving them.

Are the cleaners experienced?

Answer
All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.

What if I need a large number of cleaners for a large home or project?

Answer
We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.

When do I have to pay for the services?

Answer
Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.

Is a deposit required?

Answer
Sometimes. The full amount due for the services provided is expected when the services are finished and the cleaning is complete. For some bookings, such as large orders where many cleaners are needed, a deposit may be required depending on the specific circumstances.

Does the home need to be empty for Move In Cleaning?

Answer
No. End Of Lease Cleaning can clean homes and commercial buildings which are furnished as well as those that are empty. Furnished homes require a longer cleaning time and the cost is more because of the furnishings, and there are some objects that our cleaners will not touch due to value or fragility issues.

How many cleaners are needed?

Answer
Every Move In Cleaning booking is different. The number of cleaners needed will depend on the size of your home, whether it is empty or furnished, and the general condition of the property. We can provide any number of professional cleaners required so we can handle any job no matter how large or small it may be.

How long does Move In Cleaning take?

Answer
The time required for End Of Lease Cleaning to provide Move In Cleaning services can vary widely. The exact time spent will depend on the size and complexity of your home, as well as the general condition present when the cleaners arrive for the scheduled appointment.

Do you steam clean carpets?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Will the cleaners help me move furniture?

Answer
No. Whenever possible the cleaning technicians will assist with light objects that are not fragile, but they can not be held responsible for any furniture moved because damage may occur. Heavy furniture will not be moved at all because of the potential for damage and injury involved. Please note that our insurance only covers our cleaning work and does not cover any items that might be broken or damage while moving them around.

Do you offer a guarantee?

Answer
Yes, we have a 100% Satisfaction Guarantee for our cleaning services.

Who provides the cleaning supplies?

Answer
End Of Lease Cleaning will provide all of the cleaning supplies and equipment needed for the requested services. These supplies are added to the cost of the service.

Are the cleaning products used environmentally friendly?

Answer
Yes. All of the products used for cleaning are safe, non toxic, and friendly to the environment.

Do you provide an estimate for your services?

Answer
Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.

Move Out Cleaning

Does a home have to be empty to be cleaned?

Answer
No. We clean furnished homes as well but there are certain items that we will not move because they are fragile or breakable. Homes that are furnished usually take longer to clean so they will cost more in most cases. Please note that our insurance only covers our cleaning work and does not cover any damage that might happen to your furniture while moving it around. We are not to be held liable for any damage caused to your furniture while moving it for cleaning.

How many cleaners will be sent to my home?

Answer
Most jobs involve a team of 1-3 cleaners but arrangements can be made if more cleaners are needed. If you want a specific number of cleaners then please put that in your notes when making the booking and we will try our best to organize that for your booking.

How long will it take to clean my home?

Answer
The time required will depend on the size of your home and the condition of the property.

How much advance notice is needed to book cleaning services?

Answer
We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.

Are all End Of Lease cleaners insured?

Answer
Yes, all our cleaners are insured. However the insurance only covers the cleaning work and does not cover any damage or breakage that might occur to your furniture while moving it.

Do you offer a bond back guarantee?

Answer
Yes. We guarantee that our cleaning services are done up to real estate standards to help you get your bond back. In any case, we will help you get your bond returned after our services unless the job was not completed for some reason, such as client request or demand. Our cleaning is done to a standard to help ensure that your deposit is returned unless the property has sustained damage during your tenancy. Our guarantee only covers the cleanliness and does not cover any damage sustained. Since this service is charged by time, if your landlord isn’t happy with the clean our team will return quickly to clean any missed items and you will only be charged for the extra time taken to clean, without having to pay the minimum booking charges again. Any work that is charged a set amount per item like steam cleaning or oven cleaning will not be charged any extra amounts when addressing the complaint. This guarantee is only valid when the complaint is made within 48 hours after the clean is complete as items can get dusty and dirty again very quickly. It is your responsibility to ensure that your landlord checks the property quickly after our team has completed their work.

What if the landlord or agent complains about the cleaning performed?

Answer
If there are complaints regarding the cleaning, our cleaners can return to the premises and clean the items requested at no additional charge, as long as the invoice has been fully paid on time. You simply send us an email which lists the items that need to be cleaned again, and this requires 1 day advance notice to schedule the cleaners. Any complaint must be made within 36 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 36 hours of the cleaning services being provided.

Do you provide carpet cleaning?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Do you clean bathroom and kitchen tiles?

Answer
We clean tiles in the bathroom and kitchen with all services but this is a light cleaning not a professional restoration clean. If you have tiles that are in bad condition or has become discoloured or stained that you want restored then you need to let us know this in advance because these problems require professional tile and grout cleaning that needs to be organised with a specialised team, this service is also charged per m2. Tile and Grout cleaning is a specialised service that requires specialised equipment and experience and is not part of the end of lease cleaning services. If you require tile and grout cleaning services please book it as a separate service.

Do you clean balconies?

Answer
Yes.

Do you provide window cleaning?

Answer
Window interiors are always cleaned but the exterior of the windows are done only on request.

Do you clean refrigerators and stoves?

Answer
Yes.

Do you clean wooden floors?

Answer
Wooden floors are swept and mopped as a standard part of our cleaning services. If polishing or waxing is desired then we can reccommend the right company for waxing and polishing your wooden floors

Are exterior cobwebs removed?

Answer
Exterior cobwebs can be removed upon request. This service must be requested in advance when the appointment is scheduled. Interior cobwebs are removed as part of the general cleaning services.

Are there any special preparations needed before the cleaners arrive?

Answer
Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.

Do you clean garages?

Answer
We can clean your garage if this service is needed. We will not go through a packed garage and sort your items for you but we can sweep, remove cobwebs, and perform other general cleaning services for this room on request.

Do you clean basements?

Answer
We can provide general cleaning services for basements upon request. This includes dusting, sweeping, and cobweb removal. Additional services can also be arranged on request.

Do you move furniture when cleaning?

Answer
No. Our cleaners do not move furniture, other heavy objects, or items that are fragile and may be broken very easily. These items must be moved before our arrival. Our cleaners will assist when possible if needed in moving small lightweight items that are sturdy and not fragile.

Why will the cleaners be unable to move certain objects?

Answer
Some objects are too heavy or too fragile for our cleaners to deal with. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving them.

Are the cleaners experienced?

Answer
All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.

What if I need a large number of cleaners for a large home or project?

Answer
We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.

When do I have to pay for the services?

Answer
Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.

Is a deposit required?

Answer
Sometimes. The full amount due for the services provided is expected when the services are finished and the cleaning is complete. For some bookings, such as large orders where many cleaners are needed, a deposit may be required depending on the specific circumstances.

Does the home need to be empty for Move In Cleaning?

Answer
No. End Of Lease Cleaning can clean homes and commercial buildings which are furnished as well as those that are empty. Furnished homes require a longer cleaning time and the cost is more because of the furnishings, and there are some objects that our cleaners will not touch due to value or fragility issues.

Do you steam clean carpets?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Will the cleaners help me move furniture?

Answer
No. Whenever possible the cleaning technicians will assist with light objects that are not fragile, but they can not be held responsible for any furniture moved because damage may occur. Heavy furniture will not be moved at all because of the potential for damage and injury involved. Please note that our insurance only covers our cleaning work and does not cover any items that might be broken or damage while moving them around.

Do you offer a guarantee?

Answer
Yes, we have a 100% Satisfaction Guarantee for our cleaning services.

Who provides the cleaning supplies?

Answer
End Of Lease Cleaning will provide all of the cleaning supplies and equipment needed for the requested services. These supplies are added to the cost of the service.

Are the cleaning products used environmentally friendly?

Answer
Yes. All of the products used for cleaning are safe, non toxic, and friendly to the environment.

Do you provide an estimate for your services?

Answer
Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.

Vacate Cleaning

When are Vacate Cleaning services needed?

Answer
Vacate cleaning services may be needed any time a property is vacated. Even daily living activities and normal wear and tear can significantly change how the property looks and feels. Vacate cleaning will spruce up the location so that it is ready to be occupied again.

How many cleaners will End Of Lease Cleaning send?

Answer
The number of cleaning technicians scheduled for a specific property will depend on many things, and these include the size and current condition of the property as well as other factors. The right number of cleaners will help get the job done fast, but without sacrificing top quality professional results and a property that is sparkling clean.

Will I get an estimate for the services requested?

Answer
Yes. When you book the cleaning appointment online we will send experienced professional cleaners to the property. These technicians will discuss your cleaning needs and preferences and then evaluate the property fully. Once this is finished you will receive an estimate for the requested services. If you accept this estimate our technicians will usually start the job immediately.

How can I book cleaning services with End Of Lease Cleaning?

Answer
We offer online booking services for the convenience of our clients. A few simple mouse clicks and you are ready to relax while End Of Lease Cleaning takes care of all the cleaning for you. You can also call us on 0478 085 801.

Is the company insured?

Answer
Yes, End Of Lease Cleaning is fully insured.

Will the cleaners help me move my furniture?

Answer
No. Our cleaning technicians will not move any heavy or fragile items, and this includes furniture, electronic equipment, or knickknacks. The technicians may assist if asked with moving light items and small objects, but they can not take any responsibility for these actions and can not be held responsible if damage or breakage occurs.

Does the property have to be empty for Vacate Cleaning services?

Answer
No. An empty property is usually less expensive and takes less time to clean though, because the cleaners do not have to move around the furniture and items in the property.

How much will I have to pay for End Of Lease Cleaning services?

Answer
The final cost for cleaning services from End Of Lease Cleaning can vary, and will be determined by the size of the property, if the property is furnished or empty, and the current condition that the property is in. Additional services requested will also usually increase the cost of a project.

Do you offer any guarantees?

Answer
Yes. End Of Lease Cleaning offers a Bond Back Guarantee And A 100% Satisfaction Guarantee. If the client, agent, or property owner is not completely happy with the results of the services we provided then a list of the items which are considered unacceptable should be sent within 36 hours of the appointment. We will clean the listed items again at no additional charge to ensure that the client is satisfied.

What if I have a complaint about the services I received?

Answer
Then an email listing any items that should be cleaned a second time should be sent within 36 hours to End Of Lease Cleaning. We will quickly resolve the situation and take care of the complaint in a prompt and courteous manner. We do require 1 day advance notice so that cleaners can be scheduled to visit the property again and re-clean the listed items.

Can you steam clean or dry clean my carpets?

Answer
Yes we can, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Who provides the equipment and supplies needed for the job?

Answer
The cleaning technicians from End Of Lease Cleaning will bring all of the supplies and equipment needed to do the job in a professional manner. You will never have to supply cleaning equipment or supplies.

How much notice is needed to book services from End Of Lease Cleaning?

Answer
We advise clients to book the needed services as soon as possible. We try to be flexible and meet client needs, but if you wait for the last second to book the services you need we may not have any openings available. Our cleaning services are in high demand and the schedule fills up quickly.

What if I need cleaning immediately due to an emergency?

Answer
End Of Lease Cleaning offers around the clock emergency cleaning services to our clients. Emergencies do not give advance notice, and we are available when you need us most.

When can Vacate Cleaning services be scheduled?

Answer
We offer a very flexible schedule, and our services can be scheduled for weekends and other off business times to meet the scheduling needs of our clients.

What if my bond is not returned after the professional cleaning services are performed?

Answer
If you request the Bond Back cleaning services and guarantee then we will work with the agent or property owner to make sure that the property is as clean as possible. We can not be responsible for any portion of the bond that is withheld for damages. If the owner or agent is not happy with the professional cleaning services that we provided they only need to send a list of the areas and items that are not up to the standards expected. Our cleaners will return to the property and clean the items on the list again.

Why should I Choose End Of Lease Cleaning for Vacate Cleaning services?

Answer
We offer all of our clients professional cleaning services, an enjoyable experience, and top quality customer service and results. Our prices are very competitive, and our experienced and fully trained professional cleaning technicians are knowledgeable and courteous.

Will all marks and stains be removed?

Answer
Our cleaners will make every effort to spot wipe walls and surfaces to remove stains and marks. While we use strong cleaning products that are highly effective yet safe and environmentally friendly it is not always possible to eliminate all marks and stains on walls, doors, counters, floors, and other areas.

Does rubbish removal include a dumpster?

Answer
The client is responsible for providing a waste receptacle for rubbish removal. End Of Lease Cleaning does not provide a dumpster or garbage can, and rubbish is not removed from the property location.

Where do the cleaning technicians take the household rubbish?

Answer
All rubbish and debris removed from the property will be placed in the container designated by the client. We do not haul away garbage, only remove it from the interior of the property and place it in the container designated for this purpose.

Does a home have to be empty to be cleaned?

Answer
No. We clean furnished homes as well but there are certain items that we will not move because they are fragile or breakable. Homes that are furnished usually take longer to clean so they will cost more in most cases. Please note that our insurance only covers our cleaning work and does not cover any damage that might happen to your furniture while moving it around. We are not to be held liable for any damage caused to your furniture while moving it for cleaning.

How many cleaners will be sent to my home?

Answer
Most jobs involve a team of 1-3 cleaners but arrangements can be made if more cleaners are needed. If you want a specific number of cleaners then please put that in your notes when making the booking and we will try our best to organize that for your booking.

How long will it take to clean my home?

Answer
The time required will depend on the size of your home and the condition of the property.

How much advance notice is needed to book cleaning services?

Answer
We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.

Are all End Of Lease cleaners insured?

Answer
Yes, all our cleaners are insured. However the insurance only covers the cleaning work and does not cover any damage or breakage that might occur to your furniture while moving it.

Do you offer a bond back guarantee?

Answer
Yes. We guarantee that our cleaning services are done up to real estate standards to help you get your bond back. In any case, we will help you get your bond returned after our services unless the job was not completed for some reason, such as client request or demand. Our cleaning is done to a standard to help ensure that your deposit is returned unless the property has sustained damage during your tenancy. Our guarantee only covers the cleanliness and does not cover any damage sustained. Since this service is charged by time, if your landlord isn’t happy with the clean our team will return quickly to clean any missed items and you will only be charged for the extra time taken to clean, without having to pay the minimum booking charges again. Any work that is charged a set amount per item like steam cleaning or oven cleaning will not be charged any extra amounts when addressing the complaint. This guarantee is only valid when the complaint is made within 48 hours after the clean is complete as items can get dusty and dirty again very quickly. It is your responsibility to ensure that your landlord checks the property quickly after our team has completed their work.

What if the landlord or agent complains about the cleaning performed?

Answer
If there are complaints regarding the cleaning, our cleaners can return to the premises and clean the items requested at no additional charge, as long as the invoice has been fully paid on time. You simply send us an email which lists the items that need to be cleaned again, and this requires 1 day advance notice to schedule the cleaners. Any complaint must be made within 36 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 36 hours of the cleaning services being provided.

Do you provide carpet cleaning?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Do you clean bathroom and kitchen tiles?

Answer
We clean tiles in the bathroom and kitchen with all services but this is a light cleaning not a professional restoration clean. If you have tiles that are in bad condition or has become discoloured or stained that you want restored then you need to let us know this in advance because these problems require professional tile and grout cleaning that needs to be organised with a specialised team, this service is also charged per m2. Tile and Grout cleaning is a specialised service that requires specialised equipment and experience and is not part of the end of lease cleaning services. If you require tile and grout cleaning services please book it as a separate service.

Do you clean balconies?

Answer
Yes.

Do you provide window cleaning?

Answer
Window interiors are always cleaned but the exterior of the windows are done only on request.

Do you clean refrigerators and stoves?

Answer
Yes.

Are exterior cobwebs removed?

Answer
Exterior cobwebs can be removed upon request. This service must be requested in advance when the appointment is scheduled. Interior cobwebs are removed as part of the general cleaning services.

Are there any special preparations needed before the cleaners arrive?

Answer
Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.

Do you clean garages?

Answer
We can clean your garage if this service is needed. We will not go through a packed garage and sort your items for you but we can sweep, remove cobwebs, and perform other general cleaning services for this room on request.

Do you clean basements?

Answer
We can provide general cleaning services for basements upon request. This includes dusting, sweeping, and cobweb removal. Additional services can also be arranged on request.

Do you move furniture when cleaning?

Answer
No. Our cleaners do not move furniture, other heavy objects, or items that are fragile and may be broken very easily. These items must be moved before our arrival. Our cleaners will assist when possible if needed in moving small lightweight items that are sturdy and not fragile.

Why will the cleaners be unable to move certain objects?

Answer
Some objects are too heavy or too fragile for our cleaners to deal with. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving them.

Are the cleaners experienced?

Answer
All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.

What if I need a large number of cleaners for a large home or project?

Answer
We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.

When do I have to pay for the services?

Answer
Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.

Is a deposit required?

Answer
Sometimes. The full amount due for the services provided is expected when the services are finished and the cleaning is complete. For some bookings, such as large orders where many cleaners are needed, a deposit may be required depending on the specific circumstances.

Does the home need to be empty for Move In Cleaning?

Answer
No. End Of Lease Cleaning can clean homes and commercial buildings which are furnished as well as those that are empty. Furnished homes require a longer cleaning time and the cost is more because of the furnishings, and there are some objects that our cleaners will not touch due to value or fragility issues.

Do you steam clean carpets?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Will the cleaners help me move furniture?

Answer
No. Whenever possible the cleaning technicians will assist with light objects that are not fragile, but they can not be held responsible for any furniture moved because damage may occur. Heavy furniture will not be moved at all because of the potential for damage and injury involved. Please note that our insurance only covers our cleaning work and does not cover any items that might be broken or damage while moving them around.

Do you offer a guarantee?

Answer
Yes, we have a 100% Satisfaction Guarantee for our cleaning services.

Who provides the cleaning supplies?

Answer
End Of Lease Cleaning will provide all of the cleaning supplies and equipment needed for the requested services. These supplies are added to the cost of the service.

Are the cleaning products used environmentally friendly?

Answer
Yes. All of the products used for cleaning are safe, non toxic, and friendly to the environment.

Do you provide an estimate for your services?

Answer
Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.

Bond Cleaning

Does a home have to be empty to be cleaned?

Answer
No. We clean furnished homes as well but there are certain items that we will not move because they are fragile or breakable. Homes that are furnished usually take longer to clean so they will cost more in most cases. Please note that our insurance only covers our cleaning work and does not cover any damage that might happen to your furniture while moving it around. We are not to be held liable for any damage caused to your furniture while moving it for cleaning.

How many cleaners will be sent to my home?

Answer
Most jobs involve a team of 1-3 cleaners but arrangements can be made if more cleaners are needed. If you want a specific number of cleaners then please put that in your notes when making the booking and we will try our best to organize that for your booking.

How long will it take to clean my home?

Answer
The time required will depend on the size of your home and the condition of the property.

How much advance notice is needed to book cleaning services?

Answer
We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.

Are all End Of Lease cleaners insured?

Answer
Yes, all our cleaners are insured. However the insurance only covers the cleaning work and does not cover any damage or breakage that might occur to your furniture while moving it.

Do you offer a bond back guarantee?

Answer
Yes. We guarantee that our cleaning services are done up to real estate standards to help you get your bond back. In any case, we will help you get your bond returned after our services unless the job was not completed for some reason, such as client request or demand. Our cleaning is done to a standard to help ensure that your deposit is returned unless the property has sustained damage during your tenancy. Our guarantee only covers the cleanliness and does not cover any damage sustained. Since this service is charged by time, if your landlord isn’t happy with the clean our team will return quickly to clean any missed items and you will only be charged for the extra time taken to clean, without having to pay the minimum booking charges again. Any work that is charged a set amount per item like steam cleaning or oven cleaning will not be charged any extra amounts when addressing the complaint. This guarantee is only valid when the complaint is made within 48 hours after the clean is complete as items can get dusty and dirty again very quickly. It is your responsibility to ensure that your landlord checks the property quickly after our team has completed their work.

What if the landlord or agent complains about the cleaning performed?

Answer
If there are complaints regarding the cleaning, our cleaners can return to the premises and clean the items requested at no additional charge, as long as the invoice has been fully paid on time. You simply send us an email which lists the items that need to be cleaned again, and this requires 1 day advance notice to schedule the cleaners. Any complaint must be made within 36 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 36 hours of the cleaning services being provided.

Do you provide carpet cleaning?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Do you clean bathroom and kitchen tiles?

Answer
We clean tiles in the bathroom and kitchen with all services but this is a light cleaning not a professional restoration clean. If you have tiles that are in bad condition or has become discoloured or stained that you want restored then you need to let us know this in advance because these problems require professional tile and grout cleaning that needs to be organised with a specialised team, this service is also charged per m2. Tile and Grout cleaning is a specialised service that requires specialised equipment and experience and is not part of the end of lease cleaning services. If you require tile and grout cleaning services please book it as a separate service.

Do you clean balconies?

Answer
Yes.

Do you provide window cleaning?

Answer
Window interiors are always cleaned but the exterior of the windows are done only on request.

Do you clean refrigerators and stoves?

Answer
Yes.

Do you clean wooden floors?

Answer
Wooden floors are swept and mopped as a standard part of our cleaning services. If polishing or waxing is desired then we can reccommend the right company for waxing and polishing your wooden floors

Are exterior cobwebs removed?

Answer
Exterior cobwebs can be removed upon request. This service must be requested in advance when the appointment is scheduled. Interior cobwebs are removed as part of the general cleaning services.

Are there any special preparations needed before the cleaners arrive?

Answer
Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.

Do you clean garages?

Answer
We can clean your garage if this service is needed. We will not go through a packed garage and sort your items for you but we can sweep, remove cobwebs, and perform other general cleaning services for this room on request.

Do you clean basements?

Answer
We can provide general cleaning services for basements upon request. This includes dusting, sweeping, and cobweb removal. Additional services can also be arranged on request.

Do you move furniture when cleaning?

Answer
No. Our cleaners do not move furniture, other heavy objects, or items that are fragile and may be broken very easily. These items must be moved before our arrival. Our cleaners will assist when possible if needed in moving small lightweight items that are sturdy and not fragile.

Why will the cleaners be unable to move certain objects?

Answer
Some objects are too heavy or too fragile for our cleaners to deal with. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving them.

Are the cleaners experienced?

Answer
All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.

What if I need a large number of cleaners for a large home or project?

Answer
We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.

When do I have to pay for the services?

Answer
Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.

Is a deposit required?

Answer
Sometimes. The full amount due for the services provided is expected when the services are finished and the cleaning is complete. For some bookings, such as large orders where many cleaners are needed, a deposit may be required depending on the specific circumstances.

Does the home need to be empty for Move In Cleaning?

Answer
No. End Of Lease Cleaning can clean homes and commercial buildings which are furnished as well as those that are empty. Furnished homes require a longer cleaning time and the cost is more because of the furnishings, and there are some objects that our cleaners will not touch due to value or fragility issues.

Do you steam clean carpets?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Will the cleaners help me move furniture?

Answer
No. Whenever possible the cleaning technicians will assist with light objects that are not fragile, but they can not be held responsible for any furniture moved because damage may occur. Heavy furniture will not be moved at all because of the potential for damage and injury involved. Please note that our insurance only covers our cleaning work and does not cover any items that might be broken or damage while moving them around.

Do you offer a guarantee?

Answer
Yes, we have a 100% Satisfaction Guarantee for our cleaning services.

Who provides the cleaning supplies?

Answer
End Of Lease Cleaning will provide all of the cleaning supplies and equipment needed for the requested services. These supplies are added to the cost of the service.

Are the cleaning products used environmentally friendly?

Answer
Yes. All of the products used for cleaning are safe, non toxic, and friendly to the environment.

Do you provide an estimate for your services?

Answer
Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.

Is the company insured?

Answer
Yes, End Of Lease Cleaning is fully insured.

Spring Cleaning

How many cleaners will I need?

Answer
The number of cleaners needed for a property will depend on many factors. The size of the property, the scope of the cleaning services requested, and any special tasks needed will be used to figure the optimal number of cleaners that will be needed to take care of the project quickly and professionally.

Does End Of Lease Cleaning have insurance?

Answer
Yes. End Of Lease Cleaning has all of the required and recommended insurance coverage for the industry.

Does the property have to be emptied before cleaning?

Answer
No. Our cleaning technicians can clean properties that are furnished, as well as those which are empty. Furnishings will normally require more time for the cleaning services and furnished homes or properties will normally take longer to clean thoroughly.

Why is advance notice required?

Answer
End Of Lease Cleaning recommends booking the needed cleaning services as soon as possible. This will ensure that appropriate scheduling of the technicians and any needed equipment can be done. Emergency cleaning services are always available and do not require advance notice.

Why is there a 2 hour minimum for Spring Cleaning services?

Answer
Our Spring Cleaning package involves cleaning your property completely, and this requires a significant amount of time. Even smaller homes and apartments will take a minimum of 2 hours for the standard listed services when a team of 2 cleaners is used.

What if I am not satisfied with the services provided?

Answer
End Of Lease Cleaning offers a satisfaction guarantee. If any item is not cleaned to the customer standards then we will clean it again at no charge. For the guarantee to be valid a list of the items that need to be cleaned again must be sent to us via email within 36 hours of the services being provided. 1 Day notice is required so the appointment for cleaning the items again can be scheduled.

Will the cleaning technicians from End Of Lease Cleaning move furniture?

Answer
No. Our cleaning technicians can not be responsible for moving furniture or items that could be broken. If possible the technicians will assist with light items but they can not be responsible for the outcome.

Why will not the cleaners move knickknacks when dusting?

Answer
Knickknacks and other items that can easily be broken will not be moved by the cleaning technicians. This is also true of electronic equipment.

How much does the Spring Cleaning package cost?

Answer
The cost of the Spring Cleaning package will depend on several things. The number of cleaning technicians needed, the time spent providing the services, and any additional services requested are all included in the final cost of the package.

Will the carpets be steam cleaned?

Answer
Not as part of the standard service. The technicians will vacuum and edge carpets but we do not steam clean carpets. If you want your carpets steam cleaned then please ensure you include this in your booking so we can organize the steam cleaning for you with one of our teams that specialises in steam cleaning.

Does End Of Lease Cleaning supply all of the supplies and equipment needed?

Answer
Yes. You will not have to provide anything, the cleaners will bring all of the equipment and supplies needed for the services and packages requested.

Can garages be cleaned?

Answer
Yes, if this service is requested.

What if I want my basement cleaned?

Answer
End Of Lease Cleaning can provide basement cleaning on request. This must be requested when the appointment is booked.

Where is the household rubbish taken?

Answer
Household rubbish removed by the cleaners will be placed outside in the receptacle provided by the client.

Do the Spring Cleaning services include the home exterior?

Answer
The standard list of services in the Spring Cleaning package only covers the home interior. The exterior of the home can be cleaned if this service is requested as an additional service.

Are all exterior windows cleaned?

Answer
No. Window exteriors can be cleaned as an additional service but you must request this service when you book the appointment.

How often is Spring Cleaning needed?

Answer
End Of Lease Cleaning can provide Spring Cleaning services as often as you feel these are needed. Most properties should be done 1 or 2 times a year at a minimum.

Can End Of Lease Cleaning handle large properties?

Answer
Yes. We can arrange for any number of cleaning technicians so we can handle even the largest commercial properties.

Do commercial and retail properties need Spring Cleaning services?

Answer
Yes. Every property benefits from being thoroughly cleaned once or twice a year. Our Spring Cleaning services are designed to get areas that general daily cleaning often misses or overlooks. These services also deep clean surfaces and rooms, leaving your property in perfect shape.

Are Emergency cleaning services available?

Answer
Yes. We understand that emergencies happen at inconvenient times, like the middle of the night or on weekends. Our emergency cleaning services are available around the clock every day of the year.

Can I arrange for periodic cleaning services?

Answer
Yes. You book the services that you need when you need them. This means that you decide how often services are received and what services are booked.

How many cleaners will be sent to my home?

Answer
Most jobs involve a team of 1-3 cleaners but arrangements can be made if more cleaners are needed. If you want a specific number of cleaners then please put that in your notes when making the booking and we will try our best to organize that for your booking.

How long will it take to clean my home?

Answer
The time required will depend on the size of your home and the condition of the property.

How much advance notice is needed to book cleaning services?

Answer
We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.

Are all End Of Lease cleaners insured?

Answer
Yes, all our cleaners are insured. However the insurance only covers the cleaning work and does not cover any damage or breakage that might occur to your furniture while moving it.

Do you provide carpet cleaning?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Do you clean bathroom and kitchen tiles?

Answer
We clean tiles in the bathroom and kitchen with all services but this is a light cleaning not a professional restoration clean. If you have tiles that are in bad condition or has become discoloured or stained that you want restored then you need to let us know this in advance because these problems require professional tile and grout cleaning that needs to be organised with a specialised team, this service is also charged per m2. Tile and Grout cleaning is a specialised service that requires specialised equipment and experience and is not part of the end of lease cleaning services. If you require tile and grout cleaning services please book it as a separate service.

Do you clean balconies?

Answer
Yes.

Do you provide window cleaning?

Answer
Window interiors are always cleaned but the exterior of the windows are done only on request.

Do you clean refrigerators and stoves?

Answer
Yes.

Do you clean wooden floors?

Answer
Wooden floors are swept and mopped as a standard part of our cleaning services. If polishing or waxing is desired then we can reccommend the right company for waxing and polishing your wooden floors

Are exterior cobwebs removed?

Answer
Exterior cobwebs can be removed upon request. This service must be requested in advance when the appointment is scheduled. Interior cobwebs are removed as part of the general cleaning services.

Are there any special preparations needed before the cleaners arrive?

Answer
Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.

Do you clean garages?

Answer
We can clean your garage if this service is needed. We will not go through a packed garage and sort your items for you but we can sweep, remove cobwebs, and perform other general cleaning services for this room on request.

Do you clean basements?

Answer
We can provide general cleaning services for basements upon request. This includes dusting, sweeping, and cobweb removal. Additional services can also be arranged on request.

Do you move furniture when cleaning?

Answer
No. Our cleaners do not move furniture, other heavy objects, or items that are fragile and may be broken very easily. These items must be moved before our arrival. Our cleaners will assist when possible if needed in moving small lightweight items that are sturdy and not fragile.

Why will the cleaners be unable to move certain objects?

Answer
Some objects are too heavy or too fragile for our cleaners to deal with. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving them.

Are the cleaners experienced?

Answer
All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.

What if I need a large number of cleaners for a large home or project?

Answer
We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.

When do I have to pay for the services?

Answer
Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.

Do you steam clean carpets?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Will the cleaners help me move furniture?

Answer
No. Whenever possible the cleaning technicians will assist with light objects that are not fragile, but they can not be held responsible for any furniture moved because damage may occur. Heavy furniture will not be moved at all because of the potential for damage and injury involved. Please note that our insurance only covers our cleaning work and does not cover any items that might be broken or damage while moving them around.

Do you offer a guarantee?

Answer
Yes, we have a 100% Satisfaction Guarantee for our cleaning services.

Who provides the cleaning supplies?

Answer
End Of Lease Cleaning will provide all of the cleaning supplies and equipment needed for the requested services. These supplies are added to the cost of the service.

Are the cleaning products used environmentally friendly?

Answer
Yes. All of the products used for cleaning are safe, non toxic, and friendly to the environment.

Do you provide an estimate for your services?

Answer
Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.

Office Cleaning

Are all End Of Lease cleaners insured?

Answer
Yes, all our cleaners are insured. However the insurance only covers the cleaning work and does not cover any damage or breakage that might occur to your furniture while moving it.

Do you provide carpet cleaning?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Do you provide window cleaning?

Answer
Window interiors are always cleaned but the exterior of the windows are done only on request.

Do you clean wooden floors?

Answer
Wooden floors are swept and mopped as a standard part of our cleaning services. If polishing or waxing is desired then we can reccommend the right company for waxing and polishing your wooden floors

Are there any special preparations needed before the cleaners arrive?

Answer
Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.

Do you move furniture when cleaning?

Answer
No. Our cleaners do not move furniture, other heavy objects, or items that are fragile and may be broken very easily. These items must be moved before our arrival. Our cleaners will assist when possible if needed in moving small lightweight items that are sturdy and not fragile.

Why will the cleaners be unable to move certain objects?

Answer
Some objects are too heavy or too fragile for our cleaners to deal with. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving them.

Are the cleaners experienced?

Answer
All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.

What if I need a large number of cleaners for a large home or project?

Answer
We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.

Do you steam clean carpets?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Do you offer a guarantee?

Answer
Yes, we have a 100% Satisfaction Guarantee for our cleaning services.

Do you provide an estimate for your services?

Answer
Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.

Builders Clean

How many cleaners will be used for a property?

Answer
The team of cleaners sent will usually have 1 or 2 professionals, but there may be more if the project is on a large scale. The number of cleaners provided will depend on the scope of the project, and the size and condition of the property. Arrangements can be made for any number of cleaners desired.

Are furnished homes cleaned or only empty structures?

Answer
End Of Lease cleaning can provide services for empty buildings and furnished structures, whether these are homes, offices, factories, or another property type. Furnished properties will generally cost more to clean because additional time is needed because of the furnishings in place.

Does End Of Lease Cleaning have insurance?

Answer
We are fully insured.

Is advance notice required for Builders Clean services? How Much Notice Is Needed?

Answer
Advance notice is required for Builders Clean services. While there is no set amount of advance notice required these services are in high demand so it is not always possible to provide them on short notice. Booking the appointment as early as you possibly can will help guarantee your place on the schedule, and ensure that all of the cleaners and equipment needed is available on the date you need them.

Is there a minimum hour requirement for Builders Clean services? Why?

Answer
Yes. For Builders Clean services we have a 6 hour minimum requirement. This allows our cleaners to ensure that the property is ready to be shown or occupied, and has been thoroughly cleaned. Some properties may require longer and that is not a problem because there is an hourly rate charged so the price can be adjusted for this.

What if there is a complaint about the services provided?

Answer
End Of Lease Cleaning has a very high client satisfaction rate, and we take all client complaints, comments, and feedback very seriously. If you are unhappy about any of the services provided please contact us immediately so the issue can be resolved quickly. All complaints must be made within the first 36 hours after the services were provided or the complaint will not be regarded as valid. This is due to the fact that dust starts to accumulate again as soon as the property is clean and the cleaners leave the location.

Why will not the cleaners move certain items?

Answer
There are some items that our professional cleaners will not move around because they can easily be broken, and furnishings may be heavy. Our cleaners can not be held responsible for any items moved.

Are carpets steam cleaned?

Answer
Carpets and rugs are vacuumed as part of the standard cleaning service. Steam cleaning can be arranged but this is not included in the standard cleaning services that we provide. If you require steam cleaning please ensure you book this when making the booking so we can assign a team that can perform steam cleaning to your job. Not all of our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Is construction debris removed?

Answer
It depends on the type of debris that needs to be removed. Upon request the cleaners will remove any household garbage and debris. Construction debris such as concrete, cement, wood, and other materials are not typically removed. Some construction debris must be specially disposed of and our cleaners can not take responsibility for any debris outside of household rubbish unless special arrangements are made in advance.

Do you provide a dumpster?

Answer
No. If a dumpster is needed for household garbage then this must be arranged by the property owner. We do not provide dumpster receptacles, but we can make recommendations for clients who need this type of service.

Do you provide the necessary equipment and cleaning supplies?

Answer
Do you provide the necessary equipment and cleaning supplies?

Are the cleaners experienced?

Answer
Yes. All of our professional cleaners have been extensively trained, and they all have experience with professional cleaning.

Are windows cleaned with a Builders Clean?

Answer
Yes. The interior windows will be cleaned thoroughly, and this includes dusting the ledge. Window exteriors can be cleaned on request.

What about garages, basements, and patios? Are these cleaned?

Answer
Garages, basements, and patios can be cleaned if requested. This includes sweeping, dusting, and other general cleaning services.

Do you clean blinds?

Answer
Blinds will be dusted thoroughly. If blinds need to be deep cleaned this service is available on request when you book the appointment.

Does the Builders Clean service include the home exterior?

Answer
With our Builders Clean service the entire interior of the home will be ready for showing. If the exterior needs to be cleaned this can be arranged when the appointment is booked as well. The time required for the cleaning will be longer if the home exterior is included, and this means a higher cost.

Are the cleaning supplies used toxic or harmful?

Answer
No. All of the cleaning products and supplies used are environmentally friendly and non toxic. You get the clean property that you want without any harmful residues or toxic chemicals.

Are other cleaning packages offered or just Builders Clean services?

Answer
We offer a number of different packages designed to meet all of the needs of our clients. There are packages for periodic cleaning visits, for specific circumstances and situations, and for specific cleaning services.

How much advance notice is needed to book cleaning services?

Answer
We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.

Are all End Of Lease cleaners insured?

Answer
Yes, all our cleaners are insured. However the insurance only covers the cleaning work and does not cover any damage or breakage that might occur to your furniture while moving it.

Do you provide carpet cleaning?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Do you clean bathroom and kitchen tiles?

Answer
We clean tiles in the bathroom and kitchen with all services but this is a light cleaning not a professional restoration clean. If you have tiles that are in bad condition or has become discoloured or stained that you want restored then you need to let us know this in advance because these problems require professional tile and grout cleaning that needs to be organised with a specialised team, this service is also charged per m2. Tile and Grout cleaning is a specialised service that requires specialised equipment and experience and is not part of the end of lease cleaning services. If you require tile and grout cleaning services please book it as a separate service.

Do you clean balconies?

Answer
Yes.

Do you provide window cleaning?

Answer
Window interiors are always cleaned but the exterior of the windows are done only on request.

Do you clean refrigerators and stoves?

Answer
Yes.

Do you clean wooden floors?

Answer
Wooden floors are swept and mopped as a standard part of our cleaning services. If polishing or waxing is desired then we can reccommend the right company for waxing and polishing your wooden floors

Are exterior cobwebs removed?

Answer
Exterior cobwebs can be removed upon request. This service must be requested in advance when the appointment is scheduled. Interior cobwebs are removed as part of the general cleaning services.

Are there any special preparations needed before the cleaners arrive?

Answer
Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.

Are the cleaners experienced?

Answer
All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.

What if I need a large number of cleaners for a large home or project?

Answer
We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.

When do I have to pay for the services?

Answer
Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.

Is a deposit required?

Answer
Sometimes. The full amount due for the services provided is expected when the services are finished and the cleaning is complete. For some bookings, such as large orders where many cleaners are needed, a deposit may be required depending on the specific circumstances.

Does the home need to be empty for Move In Cleaning?

Answer
No. End Of Lease Cleaning can clean homes and commercial buildings which are furnished as well as those that are empty. Furnished homes require a longer cleaning time and the cost is more because of the furnishings, and there are some objects that our cleaners will not touch due to value or fragility issues.

Do you steam clean carpets?

Answer
Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

Will the cleaners help me move furniture?

Answer
No. Whenever possible the cleaning technicians will assist with light objects that are not fragile, but they can not be held responsible for any furniture moved because damage may occur. Heavy furniture will not be moved at all because of the potential for damage and injury involved. Please note that our insurance only covers our cleaning work and does not cover any items that might be broken or damage while moving them around.

Do you offer a guarantee?

Answer
Yes, we have a 100% Satisfaction Guarantee for our cleaning services.

Who provides the cleaning supplies?

Answer
End Of Lease Cleaning will provide all of the cleaning supplies and equipment needed for the requested services. These supplies are added to the cost of the service.

Are the cleaning products used environmentally friendly?

Answer
Yes. All of the products used for cleaning are safe, non toxic, and friendly to the environment.

Do you provide an estimate for your services?

Answer
Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.

Is the company insured?

Answer
Yes, End Of Lease Cleaning is fully insured.