The number of cleaners needed for a property will depend on many factors. The size of the property, the scope of the cleaning services requested, and any special tasks needed will be used to figure the optimal number of cleaners that will be needed to take care of the project quickly and professionally.

Yes. End Of Lease Cleaning has all of the required and recommended insurance coverage for the industry.

No. Our cleaning technicians can clean properties that are furnished, as well as those which are empty. Furnishings will normally require more time for the cleaning services and furnished homes or properties will normally take longer to clean thoroughly.

End Of Lease Cleaning recommends booking the needed cleaning services as soon as possible. This will ensure that appropriate scheduling of the technicians and any needed equipment can be done. Emergency cleaning services are always available and do not require advance notice.

Our Spring Cleaning package involves cleaning your property completely, and this requires a significant amount of time. Even smaller homes and apartments will take a minimum of 2 hours for the standard listed services when a team of 2 cleaners is used.

End Of Lease Cleaning offers a satisfaction guarantee. If any item is not cleaned to the customer standards then we will clean it again at no charge. For the guarantee to be valid a list of the items that need to be cleaned again must be sent to us via email within 36 hours of the services being provided. 1 Day notice is required so the appointment for cleaning the items again can be scheduled.

No. Our cleaning technicians can not be responsible for moving furniture or items that could be broken. If possible the technicians will assist with light items but they can not be responsible for the outcome.

Knickknacks and other items that can easily be broken will not be moved by the cleaning technicians. This is also true of electronic equipment.

The cost of the Spring Cleaning package will depend on several things. The number of cleaning technicians needed, the time spent providing the services, and any additional services requested are all included in the final cost of the package.

Not as part of the standard service. The technicians will vacuum and edge carpets but we do not steam clean carpets. If you want your carpets steam cleaned then please ensure you include this in your booking so we can organize the steam cleaning for you with one of our teams that specialises in steam cleaning.

Yes. You will not have to provide anything, the cleaners will bring all of the equipment and supplies needed for the services and packages requested.

Yes, if this service is requested.

End Of Lease Cleaning can provide basement cleaning on request. This must be requested when the appointment is booked.

Household rubbish removed by the cleaners will be placed outside in the receptacle provided by the client.

The standard list of services in the Spring Cleaning package only covers the home interior. The exterior of the home can be cleaned if this service is requested as an additional service.

No. Window exteriors can be cleaned as an additional service but you must request this service when you book the appointment.

End Of Lease Cleaning can provide Spring Cleaning services as often as you feel these are needed. Most properties should be done 1 or 2 times a year at a minimum.

Yes. We can arrange for any number of cleaning technicians so we can handle even the largest commercial properties.

Yes. Every property benefits from being thoroughly cleaned once or twice a year. Our Spring Cleaning services are designed to get areas that general daily cleaning often misses or overlooks. These services also deep clean surfaces and rooms, leaving your property in perfect shape.

Yes. We understand that emergencies happen at inconvenient times, like the middle of the night or on weekends. Our emergency cleaning services are available around the clock every day of the year.

Yes. You book the services that you need when you need them. This means that you decide how often services are received and what services are booked.

We can clean your garage if this service is needed. We will not go through a packed garage and sort your items for you but we can sweep, remove cobwebs, and perform other general cleaning services for this room on request.

We can provide general cleaning services for basements upon request. This includes dusting, sweeping, and cobweb removal. Additional services can also be arranged on request.

No. Our cleaners do not move furniture, other heavy objects, or items that are fragile and may be broken very easily. These items must be moved before our arrival. Our cleaners will assist when possible if needed in moving small lightweight items that are sturdy and not fragile.

Some objects are too heavy or too fragile for our cleaners to deal with. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving them.

All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.

We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.

Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.

Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

No. Whenever possible the cleaning technicians will assist with light objects that are not fragile, but they can not be held responsible for any furniture moved because damage may occur. Heavy furniture will not be moved at all because of the potential for damage and injury involved. Please note that our insurance only covers our cleaning work and does not cover any items that might be broken or damage while moving them around.

Yes, we have a 100% Satisfaction Guarantee for our cleaning services.

End Of Lease Cleaning will provide all of the cleaning supplies and equipment needed for the requested services. These supplies are added to the cost of the service.

Yes. All of the products used for cleaning are safe, non toxic, and friendly to the environment.

Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.

Most jobs involve a team of 1-3 cleaners but arrangements can be made if more cleaners are needed. If you want a specific number of cleaners then please put that in your notes when making the booking and we will try our best to organize that for your booking.

The time required will depend on the size of your home and the condition of the property.

We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.

Yes, all our cleaners are insured. However the insurance only covers the cleaning work and does not cover any damage or breakage that might occur to your furniture while moving it.

Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

We clean tiles in the bathroom and kitchen with all services but this is a light cleaning not a professional restoration clean. If you have tiles that are in bad condition or has become discoloured or stained that you want restored then you need to let us know this in advance because these problems require professional tile and grout cleaning that needs to be organised with a specialised team, this service is also charged per m2. Tile and Grout cleaning is a specialised service that requires specialised equipment and experience and is not part of the end of lease cleaning services. If you require tile and grout cleaning services please book it as a separate service.

Yes.

Window interiors are always cleaned but the exterior of the windows are done only on request.

Yes.

Wooden floors are swept and mopped as a standard part of our cleaning services. If polishing or waxing is desired then we can reccommend the right company for waxing and polishing your wooden floors

Exterior cobwebs can be removed upon request. This service must be requested in advance when the appointment is scheduled. Interior cobwebs are removed as part of the general cleaning services.

Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.